ServiceNow Developer
Job Details
Austin, TX - Austin, TX
Full Time
Information Technology

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Position Summary:

The primary responsibility of the ServiceNow Developer is for design, development, and configuration of ServiceNow applications and modules.

The ServiceNow Developer is to lead development of low-code/no-code applications on the ServiceNow platform and build ServiceNow coding configurations and integrations for ITSM, ITBM as well as additional modules that may be added in the future.

As a ServiceNow Developer, you are a part of an integrated team supporting and driving current and future operational needs. You will provide day-to-day support of the ServiceNow system (all modules, system components and instances). This will involve collaboration and communication with teams and colleagues around the globe, as well as, with our vendors.

Key Responsibilities:

  • Create and maintain ServiceNow configurations, including scripts, workflows, and orchestration activities
  • Develop external application integrations using Web Service APIs
  • Utilize available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation
  • Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
  • Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
  • Work with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services and translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
  • Configure the Application UI and workflows on the ServiceNow platform and Service Portal
  • Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, staff, and other employees so that issues are well understood as they are resolved
  • Work with business managers to generate views, reports and dashboards as needed
  • Maintain, update, and enhance ServiceNow environment including forms, service catalog, self-service portals.
  • Provide subject matter guidance regarding ServiceNow in-system and custom applications.
  • Participate in internal knowledge sharing and collaboration activities and initiatives.
  • Follow new releases, attend seminars, training, and applicable certifications



Education and Experience Requirements:

Requires computer-related degree with 5+ years’ experience working on information technology program/projects including active ServiceNow System Developer certification.  Must have a strong understanding of information technology concepts, business practices and processes, excellent communication, and leadership skills.  Must be able to manage multiple program/projects of various sizes concurrently.  Must be able to clearly communicate technical and business concepts clearly to the appropriate audiences.

Knowledge, Skills and Abilities:

  • 2+ years Enterprise ServiceNow and/or IT Service Management experience
  • 2+ years ServiceNow API development
  • 2+ years ServiceNow Service Portal development
  • 2+ years Working on an Agile team
  • Skilled in JavaScript, HTML, CSS, AngularJS, JSON and other scripting languages
  • Basic understanding of the purpose and implementation of Agile, Lean, and/or DevOps methodologies
  • Experience with SDLC
  • Experience working with ServiceNow Performance Analytics
  • Experience with understanding user requirements and translating them into technical solutions
  • Working with business analysts to meet with stakeholders to flesh out requirements
  • Skills in assisting customers in a professional manner
  • Skills in problem solving; including the ability to identify and appropriately evaluate a course of action
  • Ability to learn and understand new business concepts, technologies, processes, and practices
  • Ability to act independently and with a global team on routine assignments or program/projects
  • Ability to develop long-term roadmaps for ServiceNow usage and implementation
  • Ability to plan, organize and multi-task to complete assignments in an efficient manner
  • Ability to pay attention to details and perform at a high-level accuracy
  • Ability to work on evenings and weekends if needed
  • Ability to balance an endless number of personalities and have the capacity to understand their individual needs

Why Join Bio-Techne:

  • We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!
  • We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.
  • We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, tuition reimbursement, and more.
  • We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging. 
  • We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position

Bio-Techne is an E-Verify Employer in the United States.