Reports to: Emergency Preparedness Manager
The Jacksonville Aviation Authority (JAA) welcomes Internal and External applications for the role of Dispatcher. Applications will be accepted until position is filled.
This is technical work in receiving and transmitting a variety of emergency calls, information and messages within the Airport Operations Control Center (AOCC). Work requires knowledge of emergency communications operating procedures, with the ability to operate computerized emergency communications telephone equipment. Contacts require answering and responding to emergency calls from distraught and emotional individuals and require assertiveness as well as sensitivity to ensure appropriate information is gathered and transmitted according to the situation. The work is covered by standard operating procedures and routines but the employee has the latitude to take action according to the specific situation and must be able to adjust to situations not previously encountered. The employee must determine the nature of each call and follow the appropriate procedure based on training and experience. Work is performed at a console which has a computerized communications system with a headset in a very controlled environment. Operates emergency communications equipment, copier, telecommunications devices for the deaf, and standard office equipment.