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Service Desk Engineer Level 2

Job Details

West Reading, PA
Full Time
4 Year Degree
$50,000.00 - $75,000.00 Salary


Troubleshooter and Customer-Focused?


Great Communicator with strong technical skills?


Looking for the Opportunity to Work in a Key Role in a Growing Industry?


We’re one of the area’s top Managed Technology Services Firms and we’re looking for our next Service Desk Engineer Level ll.  We are seeking a motivated person with excellent organizational skills, top-notch technical skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team. 


The Service Desk Engineer Level II Position

  • You’ll be routinely finding solutions for complex issues
  • You’ll be serving as an escalation point for Level 1 Service Desk Engineers
  • You’ll be providing timely and professional remote assistance
  • You will be working with partners and vendors as needed to diagnose complex problems


As part of our full-time staff you’ll enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid Time Off
  • Company provided training & certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions


Qualifications, Skills and Experience Required:

  • 4-8 Years working in a related position within the IT support field preferred
  • BS degree in Technology or relevant technical certifications (MCSE, CCNA, Net +, Azure)
  • Strong server experience – virtualization, group policy, advanced DNS and DHCP, IIS
  • Solid networking fundamentals – firewalls, VLAN management, VPN configuration
  • Advanced Microsoft 365 management experience
  • Track record of providing solution suggestions and executing on implementation
  • Work under pressure typically associated with this type of position
  • Professional appearance and presentation
  • Occasional local travel – valid driver’s license and transportation required