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Clinical Case Manager

Job Details

200 - Concord, MA
Full Time
$71,000.00 - $100,000.00 Salary/year


Time required:  Full-time, evening/weekend hours are required

Supervises:  Clinical professionals of various disciplines, including occupational therapy, speech therapy, behavior analysis, and mental health


Reporting to the Associate Director of Clinical Services (Evening Shift), the Clinical Case Manager oversees all clinical interventions within an assigned residential cohort, including managing the hiring and workflow of clinical professionals, providing treatment planning, ensuring the implementation of treatment plans and IEP service hours, and training residential staff in student plans and clinical interventions.

Primary Job Responsibilities:


  • Provide transparent, trauma-informed program management leadership for the clinicians working in the youth residential homes.
  • In coordination with recreation and residential staff, ensure the integration of residential clinical goals for students into daily schedules as evidenced by master schedules and improved quality of life for student outcomes for assigned cluster.
  • Direct the proper participation of assigned residential clinicians in IEP development, DCF and Guild treatment plan coordination, and progress monitoring work; working cooperatively with educational and residential staff to address the needs of students across settings.
  • Participate in systems for effective consultation with Guild School staff from specialists and other program consultants to incorporate their recommendations/suggestions as appropriate.
  • Supervise and coordinate the DCF treatment planning process for assigned cluster; includes acting as point of contact for DCF team, attending meetings and maintaining meeting notes, assigning action items to internal team members, and providing follow-up, entering treatment plans into gateway.

Staffing and Supervision:


  • Coordinate with Human Resources for hiring and promotions.
  • Ensure proper onboarding of evening shift clinicians.
  • Coordinate clinical case management in the assigned cohort, including organizing/assigning student assessments, coordinating treatment planning, progress monitoring, and case assignment for clinicians assigned to cluster.
  • Work collaboratively with other managers to ensure safe staffing and to support ongoing activities within residential cluster.
  • Work with educational and residential team members for each house to coordinate the training of staff to implement IEPs, Guild treatment and DCF treatment plans.
  • Work with Human Resources Department to review and approve all corrective action plans, disciplinary action plans, and evaluations.
  • Manage scheduling, on-call supports, vacation requests, and payroll processing for clinical staff.
  • Ensure clinical staff in your management receive on-going clinical supervision from Guild or outside consultants.
  • Provide on-call supervision and emergency response to Guild residences.


  • Ensure youth residential clinical programs in cohort are in compliance with all mandates of DEEC, DESE, DCF, and other applicable regulatory bodies.
  • Participate in off-site evaluations as part of the admissions process, ensure clinicians develop plans and staff training as part of the new student pre-enrollment process.
  • Serve as part of the administrative on-call team.
  • Assist with planning department and division special events.
  • Other related duties as assigned.

Essential Job Functions:

  • Regular attendance at work is an essential function of the job including weekends, holidays and inclement weather situations.
  • Demonstrated evidence of mature judgment, good interpersonal skills, model supervisory skills, and a desire to enrich individuals' lives and a willingness to learn from skilled professionals.
  • Physical and mental capacity to work in stressful situations and de-escalate individuals who have limited cognition and complex needs.
  • Must be able to organize, plan, and prioritize activities with specific attention to higher level strategies while ensuring that details are also effectively addressed.
  • Proficiency in written and spoken English is an essential function of the job.
  • Pass Guild Driving test to access Guild vehicles for transportations of individuals.
  • The ability to manage emergency situations and delegate responsibilities in times of crisis.


  • Master’s degree in special education, clinical disciplines, or other related field is required.
  • Strong preference for clinical license or ability/willingness to get licensed.
  • Five (5) years of experience providing services to children/adolescents who have mental health diagnoses and/or developmental disabilities
  • Knowledge of regulatory standards is required; preferred experience in compliance with standards from MA Department of Early Education and Care (DEEC), Department of Children and Families (DCF), and Department of Elementary and Secondary Education (DESE)
  • Excellent organization and time management skills
  • Reliable transportation to multiple residential locations in Massachusetts
  • Proficiency in Microsoft Office Suite
  • Ability to demonstrate supervisor and administrative skills
  • Must have professional-level use of the English language to communicate effectively with staff, peers, regulators, and other professionals in oral and written forms.
  • Must possess sufficient use of the senses of vision, hearing, and touch to observe effectively in residential, community, and clinical settings.
  • A valid driver's license
  • Must meet Massachusetts Criminal Offender Record Information (CORI) background check requirements.
  • Medication Administration Program (MAP) certification within the first 90 days.
  • Proficiency in Microsoft Office Suite, case management software, and other electronic tools