Health and Wellness Program Manager
Job Details
Los Angeles, CA - Los Angeles, CA
Full Time
$62,000.00 Salary/year
Nonprofit - Social Services


The Downtown Women’s Center seeks a full-time Health and Wellness Program Manager to oversee the array of services provided at our Day Center and Project Roomkey Programs and provide direct services to program participants. The Health and Wellness Program Manager supervises staff, volunteers, interns, and participants in the Day Center and Project Roomkey programs, and works closely with the Director of Health & Wellness to ensure effective program management. Additionally, this position is responsible for coordination of services and activities, during the week and weekends. This position is a part of the Health & Wellness Department and reports directly to the Director of Health & Wellness.

Essential Functions

  1. Supervise the delivery of direct services to participants in Day Center and Project Roomkey programs daily, including coordination of services, such as meals and enrichment activities; including set up, clean up, implementation, and oversight of activities
  2. Schedule, supervise, train, and mentor program staff, interns, volunteers, and participants in the provision of services; always maintain adequate coverage of Day Center program and activities
  3. Provide crisis intervention, conflict resolution, and mediation as necessary meanwhile creating a safe and welcoming environment
  4. Collaborate with other staff to meet the goals of the Day Center and Project Roomkey programs and the organization as a whole
  5. Participate in internal and external meetings and trainings
  6. Provide monthly written reports to the Director of Health & Wellness; additional reports as assigned
  7. Ensure timely completion of contract and billing documentation
  8. Assist with intakes and HMIS enrollment as needed
  9. Coordinate onsite services with community partners
  10. Provide oversight of funding and grant requirements associated with health and wellness programs and compile information in collaboration with Development staff
  11. Support the development of data systems, measurable outcomes and the implementation of ongoing program evaluation ensure adherence to reporting requirements
  12. Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (i.e., Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Trauma informed
  2. Flexible
  3. Good Communicator
  4. Strong Leadership Skills
  5. Creative
  6. Strong problem solving and crisis intervention skills
  7. Able to build relationships across departments, disciplines, and backgrounds


Supervisory Responsibility 

  • Provides supervision to a team of full-time, part-time, and on-call staff.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool, and walk up and down multiple flights of stairs as necessary.


Position Type and Expected Hours of Work 

This is a [full-time] position. Days and hours of work are [Monday-Friday 8am-4:30pm]  An adjusted schedule may sometimes be required, to include some nights or weekends.

Some local travel to meetings, trainings, and for other activities may be required . 

Work Remotely:

Primarily on-site, with a possibility of some remote work


Required Education and Experience 


  1. Bachelor’s degree in social work or related field required, Master’s degree strongly preferred.
  2. Direct service provision with homeless or high risk population preferred
  3. Experience working in a multi-service agency preferred
  4. 1 year supervising staff preferred
  5. Experience working in a similar shelter or day center environment
  6. Experience working with issues of homelessness, trauma, mental health and substance abuse preferred
  7. Lived experience a plus



Required Knowledge/Skills/Position Qualifications


  1. Knowledge of the complexity of poverty and women’s homelessness, including mental illness, needs of older adults and the impact on individual and community health
  2. Strong interpersonal, written and oral communication skills and ability to lead a diverse group of individuals
  3. Ability to exercise and model good judgment, especially in crisis situations
  4. Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines
  5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  6. Ability to be flexible with hours when needed
  7. Current valid California state driver’s license, insurance, and vehicle with good driving record
  8. Oral and written fluency in Spanish and English a plus
  9. Cultural humility


Additional Eligibility Qualifications

  • Must be a California resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  • Must provide documentation of a negative TB rest result within the last twelve months, on first day of hire.
  • Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
  • You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.


Work Authorization/Security Clearance (if applicable)

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.


Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of

employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.