Clinic Manager
Job Details
Management
Oregon City Medical Clinic - Oregon City, OR
Full Time

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

  • We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
  • We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
  • Our employees voted NHC a Top Workplace in 2020, 2021 and 2022!

 

Job Title: Clinic Manager
Department: Medical
Reports To: Director of Primary Care Operations
Work Type: On-Site
Classification: Exempt
Language Differential: Eligible

SUMMARY

Under the direction and support of the Director of Primary Care Operations, this position is responsible for facilitating a collaborative approach to compassionate and integrated care, while partnering with clinicians and operational leadership to provide effective and proactive management of clinic operations. The Clinic Manager is responsible for ensuring that clinic operational and financial goals are met in order to achieve organizational priorities.

Essential Job Duties

  • Ensures delivery of comprehensive patient care in accordance with standard work and established policies and procedures.
  • Performs interviews, hiring/firing, and corrective action activities in partnership with manager and Human Resources.
  • Conducts regular and timely performance reviews, including one-on-one meetings to clarify results, encourage development and develop performance plans.
  • Creates an environment to promote ongoing learning and personal growth.
  • Conducts standard work audits to ensure team leader and team member compliance.
  • Collaborates with manager and other leaders to develop, implement, and update policies and procedures related to site operations.
  • Conducts staff meetings for effective communication of site, service area, and organization information.
  • Recognizes and responds to operational opportunities and the need for additional staffing, training, etc.
  • Understands provider productivity needs, manages the schedule daily to ensure productivity, and uses creative strategies to fill open slots and patient no-shows.
  • Promotes and facilitates team resolution of problems and conflicts related to clinic operations, staffing, and patient/customer service issues. Provides solutions when needed.
  • Monitors clinic office supplies, clinical supplies, and equipment through delegation as appropriate, within established budget range.
  • Evaluates metrics and department performance.
  • Executes process improvement initiatives within site.
  • Continually maintains and evaluates metrics and site performance.
  • Maintains visual management boards and shares with team to ensure sustainment.
  • Maintains and facilitates open communication with team leads and team members.
  • Performs duties in a manner that reflects and is a role model for behavior expectations and clinic policies.
  • May staff in case of emergency.
  • Directly supervises up to 15 employees.
  • Performs other duties as assigned.

QUALIFICATIONS

Don’t think that you meet every single requirement? Studies have shown that women, people of color, people with disabilities, and LBGTQ+ people are less likely to apply to jobs unless they think they meet every single qualification. At Neighborhood Health Center, we are dedicated to building a diverse, inclusive, and authentic workplace; so, if you’re excited about this role, but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

Education and/or Experience

  • This position requires at least two years of experience managing or supervising staff in a primary care or other healthcare setting.
  • Bachelors Degree (B.A) in business, healthcare administration or related field preferred.
  • Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.

Knowledge, Skills, Abilities & Behaviors

  • Knowledge of clinic policies and procedures.
  • Knowledge of healthcare operations and industry best practices.
  • Positive and effective relationship building, leadership, and interpersonal skills.
  • Ability to lead teams through change and be flexible to new ideas.
  • Must be a critical and analytical thinker.
  • Ability to learn LEAN concepts to support continuous process improvement.
  • Ability to demonstrate behavior consistent with our mission, vision, and values.
  • Ability to keep the focus on the needs of the patient first.
  • Ability to comply with organizational policies and procedures.
  • Ability to work with a variety of personalities and styles.
  • Ability to work under pressure and meet deadlines.
  • Ability to communicate professionally both orally and in writing with a service-oriented approach.
  • Proven ability to prioritize tasks.
  • Advanced proficiency of MS Office Suite (Outlook, Word, Excel and PowerPoint) and Adobe Acrobat.
  • Proficiency with EHR systems, preferably EPIC and/or Dentrix.

Working Environment

This position is full-time and must generally be present during core business hours. This position may be required to sit for long periods of time. Flexibility to work early mornings, evenings, or weekends as needed is required. Must be able to travel during the course of the workday for meetings and trainings.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances and any position specific credentialing or licensure requirements.

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