Front Office Administrator
Job Details
APLA Health Center, Mid-Wilshire - Los Angeles, CA
Full Time
High School
$21.20 - $24.91 Hourly
None
Day: 8am - 5pm
Admin - Clerical

POSITION SUMMARY:

Responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.

                                                                                                              

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
  • Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
  • Registers patients in eClinicalWorks according to clinical protocol.
  • Confirm medical health appointments on the schedule of the following day.
  • Checks/Verifies patient’s insurance eligibility/ sliding fee status two days prior to and at each visit
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patient’s appointments in eClinicalWorks in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Ensures the waiting area is maintained neat and well organized.
  • Comforts patients by anticipating patients’ anxieties; answers patients’ question or refers them to the appropriate clinical staff; maintains the reception area.
  • Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
  • Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Ensures clinic flow by being an active team member.

                                                                                                     

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

 

REQUIREMENTS:

Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual English/Spanish strongly preferred. Knowledgeable about insurance plans as well as Medi-cal/Medicare.

 

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.

 

Ability to:

  • Must be extremely organized and detailed oriented
  • Must have excellent communications and written skills
  • Strong telephone etiquette
  • Must have a courteous, professional nature and customer service oriented
  • Must maintain a strict discipline in time management with a focus on quality
  • Knowledgeable about insurance plans, Medi-Cal / Medicare
  • Good computer and typing skills.

 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

 

SPECIAL REQUIREMENTS:

COVID-19  and Booster or Medical/ Religious Exemption required.

 

An Equal Opportunity Employer.

 

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