This is a full time position at 40 hours per week, located at one of Cascadia's outpatient Health Centers in Milwaukie, OR. The schedule is Tuesday through Thursday, 9:30 am to 6:30 pm, Fridays 8:30 am to 6:00 pm, and Saturdays from 8:30 am to 2:30 pm.
Program Supervisor I works as a member of an interdisciplinary team to implement and monitor treatment for clients served by the Addictions team, as well as some staff on the Recovery Services team (QMHA’s, Peer Support staff, and some administrative supervision of QMHPs) while supporting a trauma-informed care environment. With the high prevalence of trauma among individuals receiving mental health services, it is required the Program Supervisor understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. This position involves participation and implementation of program goals and objectives to promote a strengths-based, client-centered approach to assisting clients in achieving individual goals and achieving more independent living. The Program Supervisor assures that program activities are administered in cooperation with treatment team members and as directed by the Program Manager. The employee will provide general and specific direction to team members, be responsible for management of the program within the Health Center, and serve as back up to those supervised.
This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.
- Provide leadership and oversight of a recovery clinical model of rehabilitation including integration of best practices into daily operations, and evaluation of the program’s services.
- Oversee the treatment and clinical needs of all clients and provide input into treatment goals and objectives. Sets and oversees program goals in collaboration with Program Manager and leadership team.
- Using a recovery approach to treatment, provide clinical leadership and training/coaching to the Addictions and Recovery Services teams.
- Assist staff members by helping to resolve difficult client and program situations thereby managing client risk and care.
- Monitor the day to day clinical operation of the team including co-leading weekly team meetings with Program Manager in order to continuously evaluate the status of all clients.
- Prepare and monitor form for tracking monthly use of taxi/cab vouchers. Submit necessary reports to identified contact and Program Manager.
- Operate as point person/transfer coordinator for client transfers to and from the program. This includes review of completion of charts and assessment of documentation accuracy and compliance regarding chart content.
- Monitor effectiveness and efficiency of the program and recommend changes that increase the level of service to clients, overall program efficiency and/or reduce program costs.
- Prepare various reports for the Program Manager or other stakeholders as required/requested.
- Conduct regular quality management checks through regular clinical supervision to employees; Report findings and recommendations for action to Program Manager.
- Maintain knowledge of, review and ensure compliance with all applicable federal, state, county, and city regulations, and internal policies and procedures.
- Collaborate with Quality Management to develop and implement policies and procedures
- Provide licensure supervision (group and individual) as indicated for the Addictions team. Provide clinical supervision for the Recovery services team. The employee is expected to accurately document each supervision session. Establish work plans and priorities for staff members and assess progress of staff members in collaboration with Program Manager. Identify corrective action as needed and collaborate with Program Manager for annual performance reviews.
- Assure that staff members document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations. Assure that staff members maintain accurate and up-to-date documentation associated with billing, assessment, treatment, client’s progress and other activities as required.
- Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
- Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma informed environment for clients and staff.
- Demonstrate responsibility for safety of consumers, staff and property; is familiar with fire regulations and evacuation procedures.
- Adhere to mandatory abuse reporting laws and HIPAA requirements.
- Carry an Addictions caseload when there is a vacancy on the team
- Complete annual employee training requirements on a timely basis as indicated in the personnel policies and agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.
- Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
- Perform other duties as assigned