Education and Experience
High school diploma or equivalent and minimum six months related experience required; Bachelor’s in Counseling or a related mental health field preferred.
- While performing the duties of this job, the employee must be able to communicate with peers/general public, clients, and/or vendors.
- Must be able to tolerate various noise levels: noise level in the work environment varies – may be very quiet or extremely loud.
- Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time.
- While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
- The employee must be able to move 25 pounds.
Proficiency in Spanish or other languages preferred
- Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with callers
- Ability to speak concisely and effectively communication needs and information
- Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues
- Sensitivity to the needs of survivors of domestic violence and their children
- Excellent organizational and time management skills
- Ability to exercise sound judgment and discretion
- Resourceful, creative and problem solver
- Excellent oral and verbal communication skills analyzing problems and presenting solutions to a various staff and clients
- High follow through and attention to detail
- Demonstrated respect for and sensitivity to cultural differences.
- Strong belief in the YWCA and ability to convey its importance
YWCA Nashville & Middle Tennessee reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.