Assistant Manager - Wilkinson ReStore
Job Details
Wilkinson Restore - Charlotte, NC
Full-time, Non-Exempt
Rotating - Monday through Saturday


Habitat for Humanity of the Charlotte Region is seeking a motivated, energetic, results-driven individual to join our team as the Assistant Manager of our ReStore on Wilkinson Road.  The Assistant Manager works side-by-side with the Store Manager to manage day-to-day operations of the store, as well as a team of paid-staff and volunteers.  The ideal candidate for the position will have strong leadership experience, exhibit a team-oriented mentality, be sales driven, demonstrate impeccable customer service skills, and show experience in adaptability and problem solving.  This position is a full-time position.  Candidates must be willing and able to become forklift certified upon hire.


Habitat of the Charlotte Region offers a great affordable benefits package; Health, Vision, Short & Long-Term Disability, Dental, Life and a Retirement Plan as well as a competitive wage, PTO and holiday pay.


Job Description


Basic Functions: Assist in managing store operations through effective leadership of staff and volunteers, processing of merchandise, and excellent customer service.  Key-holding manager that works directly with the ReStore Manager to ensure financial success, safety, and day-to-day operation of the ReStore.


Essential Functions (other duties may be assigned):

  • Monitor and track daily sales in comparison to budget.  Review P&L/GL with Store Manager monthly in order to evaluate expense control and profit
  • Managerial tasks including, but not limited to, opening/closing the store, team leadership/development, returns/exchanges, safe counts and money handling, shipment receiving and logging, inventory counts/cycle counts, and transaction research
  • Maintain store operations and policies/procedures in the absence of the ReStore Manager
  • Assist ReStore Manager with basic HR functions, such as: interviewing, hiring, counselling, and training
  • Manage and lead the store team to achieve the goals and objectives of the store.  Train, develop, and engage the team with a positive leadership style in coordination with the ReStore Manager
  • Provide safe and prompt handling of merchandise and donations according to current processes and procedures
  • Maintain a safe and clean environment for employees, volunteers and customers
  • Maintain legal and safety requirements of the store
  • Represent Habitat in a positive manner to all donors, customers, and volunteers
  • Consistently provide an exceptional level of customer service at all times.  Monitor and ensure a high level of customer service from the store team
  • Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, “HIP’s” (Homeowners in Progress) and Community Service Workers
  • Ensure that volunteers, donors, HIPS and Community Service Worker have a meaningful and engaging experience.  Work directly with Volunteer Services to acquire and maintain long-term volunteers
  • Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others
  • Interact and collaborate with other departments (IT, HR, Volunteer Services, Accounting, etc)
  • Ability to read, count, and accurately complete reports and all end-of-day documentation
  • Regular and reliable job attendance
  • Adhere to schedule
  • Maintain a presentable appearance, including ReStore appropriate attire
  • Ability to adhere to Habitat’s Code of Conduct policies and other policies
  •   Valid driver’s license and the ability to be insured by Habitat’s insurance provider
  • Have a personal and reliable vehicle that you can use for business purposes, on occasion
  • Habitat Charlotte Region-related tasks as requested by supervisor


Knowledge/Skills Required:

  • Experience with MS Office programs
  • Basic math and POS experience
  • Strong verbal and written communication skills
  • Financial tracking experience
  • Management and Customer Service experience (3+ years of management required)
  • Strong leadership skills
  • Basic HR skills
  • Ability to multi-task
  • Show initiative
  • Ability to support Habitat’s Mission, Vision and Core Values


Physical Requirements:

  • Ability to stand for extended periods of time
  • Ability to move merchandise throughout the store
  • Ability to perform repetitive movements over long periods of time
  • Ability to lift 50 lbs. unassisted, 70 lbs. with assistance
  • Ability to work flexible schedule, including evenings, Saturdays, and holidays
  • Ability to obtain Forklift Certification and operate a forklift on a regular basis
  • Ability to climb steps to Forklift cab


Internal Interactions:

  • Habitat Staff


External Interactions:                 

  • Customers
  • Volunteers
  • Homeowners
  • Donors
  • Community Service Workers


Level of Authority:                       

  • Demonstrate leadership to team members and volunteers
  • Operates under minimal supervision
  • Reports directly to the ReStore Manager


Estimated Time Commitment: 40 hours/week


Habitat for Humanity of the Charlotte Region is a drug-free workplace.  A pre-employment drug screen and clean background check is required.