Crisis Services Coordinator
Job Details
Delaware - Jay - URC - Jay, OK


  • Assessing mental health service needs of Agency Crisis Units by gathering information from individuals, groups, agencies, organizations and the general public.
  • The design, planning, development and evaluation of programs and services to meet the mental health service needs of Agency Crisis Units.
  • Directing the implementation, maintenance and documentation of appropriate mental health services for Agency Crisis Units.
  • Coordinating with Director and/or Human Resources on recruiting, interviewing, recommending for hiring, training, supervising and evaluating staff and providing input on discipline of staff including recommendation of termination.
  • Training of clinical staff in best practices and evidence-based practices such as crisis intervention, CAMS, and other models as presented by DMH and/or HCA.
  • Providing limited direct clinical services to individuals including evaluation, diagnosis and treatment.
  • Operate in compliance with ethical and legal standards of mental health practice and with federal and state rules and regulations.
  • To function as an agency liaison to other agencies such as Child Welfare, DHS, OJA, ODMHSAS, OHCA and CARF.
  • Provides administrative direction and management to a variety of assigned staff; directs the preparation of personnel training in Agency Crisis unit; allocates resources for best possible utilization; ensures that clinical services are within the framework of law and contractual compliance; maintains a medical records system. (Staffs with Director of Crisis Services)
  • Assists with administrative monitoring for the assigned Grand lake Mental Health Center Crisis Units; evaluates workloads, statistical reports and data; determines effectiveness of clinic and institutes necessary actions to effect necessary changes in clinic procedures. (Staffs with Director of Crisis Services)
  • Performs multi-disciplined administrative duties as assigned by the Executive Team; acts as Agency community liaison; ensures corrective action where deficiencies are found during internal and external audits; ensures preparation of necessary administrative policies and procedures for clinics; reviews and analyzes policy and identifies need for new or reviewed procedures and policy.
  • Provides crisis intervention services and on-call as necessary or scheduled by Director of Crisis Services.
  • Participates in Agency accreditation process in coordination with the Performance Improvement Committee; analyzes and reviews policies and procedures of the Agency to ensure compliance with Agency/contract service.
  • Assessing mental health service needs and outcomes of Agency crisis units by gathering information from individuals, groups, agencies, organizations and the general public.
  • The designing, planning, developing, implementing, documenting and evaluating of programs and services to meet the mental health service needs of the Agency crisis units.
  • Assuming shared responsibility for developing and integrating crisis units public relations, consultation and education programs with the overall programs of Grand Lake Mental Health Center, Inc.
  • Makes recommendations to the Director of Crisis Services as to how we can maximize services and profits for the agency.
  • Ensures facility complies with state and federal requirements.
  • Interfaces with external agencies that come to the clinic requesting information, conformity to regulations, etc.
  • Flags any personnel related concerns to Director of Crisis Services.  In the absence of the Director, addresses minor issues with employees.
  • Attends staffing and treatment team meetings.  Conducts the meetings in the absence of the Director of Crisis Services. Participates in staff meetings, as directed.
  • Defines new work processes and continuously reviews processes to ensure the crisis unit is operating effectively and efficiently.
  • Ensures all current changes of policy and procedures, etc., are conveyed to all staff and field in the appropriate manner.
  • Ensures DAL’s and CDC’s are completed correctly and answers questions clinicians may have concerning billing.
  • Purchases or makes recommendations to purchase facility supplies, equipment, office supplies, etc., as needed. Approves and sends invoices to the Administrative Office to be processed for payment.
  • Initiates contracts with outside vendors for facility maintenance for facilities, yard maintenance and van detailing.  Upon acceptance of their contract oversees their work. 
  • Calls in any repairs and/or maintenance to facilities.
  • Coordinates vehicle maintenance for Agency vehicles.
  • Maintains and distributes petty cash.
  • Balances petty cash once per week and submits to the Administrative Office.
  • Maintains other cash funds – Employee Contributory fund.
  • Maintains the clinicians average hours face-to-face daily billable hours, maintains and/or meets budget expectations and reports to Director of Crisis Services.
  • Supervise and monitor the submission of reports/information as required or requested by the Crisis Director concerning area functions and operation.  The reports and information should be complete, accurate and timely.
  • Must be willing and able to perform job related travel normally associated with this position.
  • Regular and predictable attendance is an essential job requirement.
  • Must meet “satisfactory” expectations at any scheduled job performance evaluation.
  • Quality of work will be evaluated through training, skill, or special purpose.  Must be competent and adequate.


Must perform the specific job duties as listed above to meet position expectations.

In addition, must possess skill in working cooperatively and effectively with clients, staff, management and other professional groups; in exercising mature judgement in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively, both orally and in writing.


Bachelor's degree in Social Work, Psychology, or a related Human Services field with a mental health treatment services clinical emphasis. 

Minimum of three (3) years experience in a mental health treatment setting. 

One (1) year of supervisory experience in mental health services preferred.

An expectation of core competencies in relation to individuals with co-occurring disorders.



Knowledge of the principles, methods and the application of psychological theories with respect to group and individual behavior; of mental illness, its symptoms, treatment and social implications in relation to patients and family; and of methods and techniques used in training and supervision.

Skill in diagnosing and developing treatment plans; of clinical data; in carrying out courses of treatment; in counseling and guiding individuals; in planning and monitoring a budget for a program; and in communicating clearly, both orally and in writing.

Knowledge of the principles and practices of social work and/or psychology; and of current social and economic problems..

Thorough skill in exercising good judgement in analyzing situations and making decisions; in organizing and presenting facts and opinions clearly and concisely, both orally and in writing; in establishing and maintaining effective working relationships with other Agency personnel and governmental representatives; in organizing and conducting several projects simultaneously; in developing and managing staff.

Knowledge of accreditation standards and governmental rules and regulations pertaining to mental health, children’s mental health services, adult mental health services, alcohol and drug treatment and ability to correctly interpret and implement organizational policies and procedures.

Ability to apply appropriate program administration, management, and supervisory principles, practices, and skills at all Agency levels.

Knowledge of valid assessment, treatment planning and service delivery systems including best practices and evidence-based practices models used in various services on the administrative and crisis level.

Represent the agency to the public and to communicate and coordinate services with other service providers.

Knowledge of Rehabilitation Accreditation Commission (CARF), ODMHSAS, Oklahoma Health Care Authority standards and requirements as related to adult behavioral health services and needs.

Knowledge of case management procedures for both children and adults.

Knowledge of types of child/adolescent and adult treatment modalities