Health IT Workflow Project Manager
Job Details
LIC - Central DOHMH - Long Island City, NY
Full Time
Health IT Workflow Project Manager

The Fund for Public Health in New York City, (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.



The Bureau of Equitable Health Systems (BeHS), a bureau in the NYC Department of Health and Mental Hygiene (DOHMH) is devoted to improving health by promoting and supporting primary care.  The BeHS works with over 1,300 health care organizations on increasing clinical prevention opportunities, reducing health disparities, managing/preventing chronic disease, and creating community linkages to support health promotion.


Many of the activities and services to primary care are funded by grants and delivered through the New York City Regional Electronic Adoption Center for Health (NYC REACH) devoted to promoting and supporting the adoption of the chronic care model; using payment reform to advance population health by advocating and promoting reforms and programs that will facilitate the delivery of quality primary care; and monitoring the New York City healthcare system by leveraging data to monitor quality of care and population health to inform public health decisions.  To learn more, visit us at or


** All hires must be vaccinated against COVID-19 unless they have been granted a medical or religious reasonable accommodation. This requirement must be met by your hire date. **




In collaboration with FPHNYC, BeHS is seeking a Health IT Workflow Project Manager to join the Community Healthcare Support (CHS) team.  The Health IT Workflow Project Manager will be expected to work on Quality Improvement initiatives focused on improving chronic illness in the primary care setting, with special attention to obtaining data metrics in the area of blood pressure control, and diabetes. In addition, the Health IT Workflow Project Manager is responsible for delivering technical assistance to NYC REACH partners, at independent practices, as well as assist in the development of workflows that will lead to desirable health outcomes in the patients being serviced by the clinical sites.




The Health IT Workflow Project Manager will collaborate with CHS staff to support QI programs, to improve health outcomes and patient self-management efforts. The Health IT Workflow Project Manager, working under the supervision of the Director of HIT Workflow Implementation will serve as a primary point of contact for primary care providers and their staff and will work with




leadership to develop and implement strategies to obtain data and implement QI focused workflows.  Primary responsibilities include, but are not limited to:


  • Review and document the progress of PF via reports, shadow visits, and provider feedback assessments. Meet regularly with each PF team, ensuring the achievement of key team metrics (e.g., on-site monthly visits, QI related performance metrics), escalation of practice issues, timely and adequate documentation of site activities. Provide performance feedback to team management on a regular basis.
  • Provide support coordination between teams to optimize the way data is obtained and used for Quality Improvement
  • Maintain training documentation and instructional documentation for the QI Teams IT interfaces update as needed.
  • Provide support for the data aspects of several highly visible grants and collaborate with internal and external stakeholders to make sure that deliverables are met.
  • Provide analysis of PF practices to determine IT and Cyber security deficiencies, report them to Director.
  • Continuously learn new tools, technologies, and testing disciplines
  • Mentor team members in troubleshooting EMR issues that fail to allow for functional QI workflow.
  • Troubleshoot and resolve technical issues related to application and ancillary systems (including database, application specific web services and integration points with external systems)
  • Assisting in the development and tracking of QI interventions
  • Act as liaison between primary care practices and the Department of Health and Mental Hygiene.
  • Provide support for the data aspects of several highly visible grants and collaborate with internal and external stakeholders to make sure that deliverables are met. 
  • Act as content expert in the area of electronic medical record reporting mechanisms
  • Provide training and coaching to CHS team members on a variety of data acquisition methods.
  • Mentor team members in troubleshooting EMR issues 
  • Manage a caseload of 10-20 practices in the engagement of quality improvement initiatives and the use of data to develop strategies that will lead to improvement.  
  • Conduct on-site and remote visits to provide technical assistance to practices, to improve patient health outcomes for hypertension, pre-diabetes, diabetes, smoking, and other cardiovascular-related priority health areas.
  • Provide coaching on preventive-health features of EHRs and how to use them as part of QI activities.
  • Participate in forums, discussing performance feedback and sharing best practices for QI efforts and practice transformation programs.
  • Deliver presentations and trainings to internal and external audiences.
  • Assist with special projects and requests from team leadership.

There is a potential for this position to transition to DOHMH and therefore candidates must meet DOHMH eligibility requirements, including NYC residency.


Minimum Qualifications

  • Minimum of High School education/GED required. Bachelor’s degree preferred, but not required.
  • Five plus years of relevant work experience including involvement in Quality Improvement, Patient Centered Medical Home, and Meaningful Use initiatives at health care practices.
  • Ability to travel within the 5 boroughs of NYC.
  • Advanced skills in data management as well as the ability to analyze and present data to groups and individuals.


  • Two plus (2+) years of project management experience
  • Experience completing or leading quality improvement initiatives in a clinical setting.
  • Knowledge of Meaningful Use and Patient Centered Medical Home (PCMH) programs Outpatient primary care experience and familiarity with hypertension, diabetes, smoking and other cardiovascular-related priority health areas.
  • Ability to work collaboratively with physicians, staff and external organizations.
  • Strong computer skills
  • Electronic health record and training experience
  • Excellent time management and communication skills



FPHNYC offers a comprehensive benefits package.  The salary range for this position is $80,000 to $85,000.



To apply, send resume, with cover letter, including salary requested and how your experience relates to this position.


The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.