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Administrative Assistant-Front Desk

Job Details

Rosedale Office - Rosedale, MD
Full Time

It is anticipated that the Administrative Assistant/Front Desk in this role will work 4 days out of the Rosedale office and Wednesdays from our Bel Air office.


The role of the Administrative Assistant at Thrive Behavioral Health is to serve as a point of contract for clients and other parties coming into and contacting the Thrive facilities. The administrative assistant provides excellent customer service to both clients and completes front desk and other clerical duties as assigned.


Age of Patient Population Served: Children (3 -18 years old) Adult (19 years old and up)


Populations Served: Persons meeting the DSM 5 criteria for mental health disorders and individuals with co-occurring psychiatric illness.


1. Adheres to all Thrive Behavioral Health Policies and Procedures.

2. At all times, conducts self in a manner that represents Thrive Behavioral Health values.

3. Maintains a positive and respectful attitude with all work-related contacts.

4. Communicates regularly with supervisor about departmental and Thrive Behavioral Health concerns.

5. Consistently reports to work and meetings on time, prepared to perform the duties of the position.

6. Meets productivity standards and performs duties as workload necessitates, including two (2) evenings until approximately 7:30-8:00 pm, unless otherwise approved.

7. Consistently demonstrates an accurate understanding and application of his/her specific role in the surveillance, prevention, and control of infections to children, families, visitors, and staff according to Thrive Behavioral Health policies and procedures.

8. Promotes a safe environment through:

  • Performing duties in a manner that upholds OSHA standards
  • Following infection control policies and procedures
  • Adhering to facility and department safety policies
  • Reporting all potential safety risks
  • Completing incident reports in a timely manner as defined in Thrive Behavioral Healths policies and procedures
  • Supporting company health and infection control policies
  • Responding correctly to codes and drills
  • Utilizing supplies in a cost effective manner



1. Checks clients in for psychiatry and/or clinical appointments.

2. Answers phones, schedules appointments, answers questions and requests as needed.

3. Attends meetings as assigned and reports on major points and actions resolved or needed to be taken.

4. Resolves administrative problems by preparing reports, analyzing data and identifying solutions if requested.

5. Handles a variety of matters involving contact with various staff and prescribers.

6. Composes correspondence and disseminates to appropriate individuals.

7. Develops and updates administrative systems to make them more efficient.

8. Prepares various documents and handles confidential matters in accordance with clinic policies and procedures.

9. Ensures equipment operates effectively, calls for repairs when necessary, maintains equipment inventories, and evaluates the performance of new equipment.

10. Takes vitals as needed.

11. Disinfects various items as needed per infection control.

12. Attends and completes all required agency trainings.

13. Performs other duties and tasks as required.



  1. Prefers minimum of two years of administrative assistant experience, including one year of experience in healthcare.
  2. Knowledge of industry standards as related to the position of Administrative Assistant.
  3. Basic knowledge of PC software programs, particularly Microsoft Word, Excel, & Outlook is preferred.
  4. Knowledge of purchasing, budgeting, and inventory control.
  5. Written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations and foot traffic.
  6. Must be able to work independently with little supervision in an unstructured environment with multiple demands.
  7. Must possess a reading and writing level that provides for clear expression and/or understanding of assignments related to job description.
  8. Be fully aware of all facility programs, their eligibility requirements, competencies and strengths.
  9. Has the ability to consistently consult with supervisor when necessary and works as a team.
  10. Must be organized, flexible, and able to demonstrate self-motivation and prioritization.
  11. Ability to represent the program well in interactions both inside and outside the facility in person and over the telephone.


AGE SPECIFIC COMPETENCIES Children (3 -18 years old) Adult (19 years old and up)

  • Allows patient to maintain control; involves patient in decision-making and planning of care, as appropriate to condition and situation.
  • Encourages client to participate in treatment.
  • Recognizes potential abuse/neglect.
  • Encourages family support.
  • Recognizes/respects concerns over interruption of work/plans/separation from family, etc.
  • Recognizes fears regarding potential life style changes.
  • Encourages verbalization of fears and anxiety; maintains age-appropriate communication



Education, Training, and Experience Required:

  1. High school diploma, or GED equivalent or two years work experience.
  2. Preferred, Experienced as an Administrative Assistant, preferably in the field of behavioral health.
  3. Preferred, Bachelors degree in social work, counseling or psychology from an accredited university or related field: BSW or MSW preferred (Significant experience in aging could replace the educational requirement).
  4. Prefer CPR/First Aid Certification.



  • The essential functions of this job include the following physical and intellectual demands:
    • Frequently sit, stand, and or walk
    • Frequently hearing, seeing and speaking
    • Regularly typing
    • Occasionally lift and/or move up to 25 pounds
    • The ability to work in a fast pace environment with potential for stressful situations
    • Comprehends and performs job duties at a reasonable pace while using attention to detail
    • Concentrates, formulates plans, and makes decisions
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Due to the nature of the industry, working in the evenings, approximately 7:30-8:00 pm, may be expected
  • Position is in-person.


It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60_1.4(a), 60-300.5(a) and 60-741.5 (a), prohibiting discrimination against qualified individuals based on their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Benefits include but are not limited to:

  • Medical, Dental, Vision
  • 401(k) retirement with Company Match
  • Company Paid Life Insurance
  • PTO, holiday pay, etc.
  • Coverages through AFLAC
  • EAP