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Associate Director, Online Learning

Job Details

American Psychiatric Association HQ - Washington, DC
Full Time
4 Year Degree
less than 10%



The Associate Director for APA's Division of Education's Online Learning Department will work in conjunction with departmental leadership to implement the departments strategic vision and oversight of the Division-wide online and blended learning initiatives and content development. This individual will employ a data-driven approach to conducting needs assessments to align learning initiatives to expand APA's online learning portfolio. The position requires experience in instructional design and education program development across different modalities, developing virtual events, working closely with subject matter experts (SMEs), procuring, and managing external vendors and partnering organizations, and measuring business impact and effectiveness of deployed learning solutions.

The Associate Director must possess a unique balance of technical depth, business knowledge, project management, strategic vision, and strong interpersonal skills. The candidate will support the team of instructional designers in building online education materials and collaborating with subject matter experts (SMEs), following the ADDIE model. The Associate Director will use technical skills, creativity, and experience to develop new and engaging interactive learning experiences and build the portfolio of educational offerings. The Division of Education is experiencing rapid growth within our federal grants' portfolio, and this individual will be responsible for ensuring grant deliverables and timelines upheld.

The ideal candidate is an innovative, practical, solution-oriented individual with experience working across multiple instructional delivery modalities. The Associate Director will curate and design learning solutions that align with the APA’s users' needs, as well manage APA's Learning Center and Learning Management System vendor. The position reports to the Director of Online Learning and has direct supervision over the Instruction Designer, I position.


  • Support the Director in implementing the department’s vision and development of APA's accredited online activities.
    • Implement, support, and strategize with an instructional design team to consistently deliver or exceed department metrics,
    • Recruit and partner with psychiatrists, allied organizations, and staff to identify knowledge gaps and develop content for activities,
    • Develop and execute workflows for launching accredited activities and events in APA's Learning Center and podcast platform,
    • Develop and oversee project plans to ensure projects meet established milestones and remain within budget,
    • Apply quality control standards to the design, execution, and maintenance of online courses,
    • Ensure adherence to accreditation criteria for online education in conjunction with the CE Team.
  • Define the department’s success metrics across the suite of programs and online learning initiatives; support department leadership in tracking and maintaining key performance indicators.
  • Develop and maintain a customer service model that ensures clear and sustainable roles and responsibilities across the Online Learning Department and the Division.
  • Build and maintain internal and external vendor relationships; oversee vendor relationships to ensure external solutions are designed as intended, ensure adherence to timelines, budget, and project deliverables.
  • Produce regular reports of Learning Center activity and transmit relevant user data to external groups per grant, contract, and accreditation requirements (e.g., SAMSHA, AACME, ABPN, AAAP).
  • Troubleshoot technical issues related to the LMS and create/track debugging tickets for LMS vendor, question bank vendor, APA's IT Department and other internal stakeholders.
  • Demonstrate ability to successfully lead a portfolio of large and complex projects simultaneously and/or assist Director, Online Learning in developing strategy and associated goals and objectives for the department.
  • Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and other stakeholders throughout the design process.
  • Data and statistical analysis from data sources for needs assessment and identification of program performance, learner insights, and to measure the success of department initiatives.
  • Communicate effectively with clarity, credibility, and timeliness.
  • Educate and support APA staff utilizing the LMS for report functionality or customer account access.
  • Serve as primary instructional designer on activities as assigned.
  • Performs other duties as assigned.




  • 5-8 years’ experience in online learning management and/or instructional design.
  • Experience with managing complex projects with demonstrated success in meeting deadlines, managing vendors, and managing related budgets.
  • Strong decision-making and problem-solving skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.
  • Bachelor's degree required; Master's in educational technology or related discipline is preferred.
  • Experience working in and/or with associations industry is preferred.
  • Experience with adult educational and/or healthcare programs is preferred.
  • Excellent communicator capable of providing leadership to individuals and groups.
  • Self-motivated, able to work independently, and shows attention to detail.
  • Knowledge of how websites operate (i.e., databases, APIs, and content management systems).
  • Demonstrated experience with computer-based and/or software-as-a-service (SaaS) tools such as Salesforce, HTML, Captivate, Articulate 360 suite of programs, Microsoft 365, Adobe Premiere, Vimeo, Zoom, GoToWebinar, and/or other graphic and media design/production tools.


EOE, including disability/vets