14-Store Manager-Kenwood, OH
Job Details
Management
Plaza Art Kenwood - Cincinnati, OH
Full Time
Negligible
Retail
Description

JOB PURPOSE: Responsible for managing store operations, staff leadership, training and development, employee hiring and firing, and providing excellent customer service in selling art materials and custom frame design.

RESPONSIBILITIES

  • Accountable for opening and closing the store following procedures documented in the company procedure manual.
  • Responsible for monitoring the transfer of the bank deposit from the store to the bank and reviewing the returned bank deposit receipts for its accuracy.
  • Hire and retain hourly or management employees to create a professional, customer oriented staff.
  • Facilitate training and development of new hires with the initial four-week training schedule to provide an understanding of store operations and to develop skills essential to job performance.
  • Schedule staff within designated store hours to efficiently serve the customer.
  • Terminate an employee’s relationship with the company who does not or cannot perform to standards set by management.
  • Manage staff meetings to communicate company and store business and as a forum for employees to express their concerns, ask questions and offer suggestions.
  • Review timesheets and make necessary adjustments to accurately record an employee’s work hours.
  • Manage inventory, which includes inventory counts, adjustments, shelf labeling, and price changes to control product price and volume accuracy.
  • Perform month end and yearend procedures following procedures documented in the company procedure manual.
  • Maintain knowledge of product availability to increase sales and provide customer satisfaction.
  • Demonstrate the ability to assist customers, when needed, with monetary exchanges, refunds, store charges, and floor tasks such as merchandising, receiving and stocking and maintenance.
  • Establish and maintain customer relationships for store growth.
  • Assist customers with custom frame design and framed art pickups.
  • Supply new employees with orientation materials such as T- shirts, aprons, and tools required for floor tasks.
  • Ensure paperwork for new employee is properly completed.
  • Maintain employee paperwork such as the emergency contact list and security listings.
  • Ensure that all memos and emails are read and requests are efficiently accomplished.
  • Guarantee that all reports are reviewed, adjusted and faxed or shipped in required time to intended parties.
  • Maintain a professional demeanor when relating to superiors, coworkers and customers.
  • Comply with company policies and procedures.
Qualifications

SKILLS/COMPETENCIES

  • Must have excellent written and oral communication skills.
  • Demonstrate the ability to lead and motivate a staff.
  • Possess interpersonal skills crucial for relating with superiors, coworkers and customers.
  • Capable of handling multiple tasks; is self-directed and relish autonomy.
  • Demonstrate the ability to organize, plan and execute with confidence and flexibility.
  • Demonstrate good judgment in decision-making.
  • Possess the aptitude for learning procedures, applied learning and the ability to recognize these skills in others.
  • Ability to “see the big picture” in setting store goals.
  • Must be computer literate and possess basic arithmetic skills.

EXPERIENCE

The successful candidate should have previous experience in retail store operations, customer service, staff supervision and an art materials background.

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