- High school diploma or equivalent required. Some business classes, vocational/technical training preferred
- Previous experience working in a call center environment preferred
Demonstrated Knowledge and Skills:
- Ability to maintain an atmosphere conducive to customer friendly relations by providing memorable, courteous, friendly and prompt customer service
- Bilingual (English/Spanish) communications skills helpful
- Ability to show courtesy and respect to all customers
- Ability to be a team player
- Ability to multiple task in a fast paced environment
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
- Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
- Ability to type 35 words per minute (WPM) and have some knowledge of Microsoft applications
- Lifting, carrying, pushing and/or pulling of objects and materials up to 10 lbs.
- Extended periods of oral communication
- Hearing verbal conversations with people of various ages, educational levels, cultural backgrounds in person/by telephone
- Speaking understandably to people of various ages, educational levels, cultural backgrounds in person/by telephone
- Extended periods of time at a keyboard or workstation
- Frequent typing & operation of keyboard equipment (computer, calculator, etc.)
- Follow non-technical/technical directions
- Work under a tight deadline and ability to handle frequent changes with procedures
- Making decisions with varying amounts of guidance
- Frequent placing & turning motions, such as sorting, filing, and retrieving
- Infrequent twisting or bending at the waist or reaching overhead
- Must pass Level II background check
- Ability to work flexible hours as needed
For employees living with visual impairments, you must provide documentation from physician of legal blindness. Legal blindness is defined as: “Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.” These conditions are based under the federal Javits-Wagner-O’Day work program for legally blind individuals.
The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and/or veteran status, or disability.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.