POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. The Member & Guest Services team maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member & Guest Services team responds to member and guest needs and promotes memberships and programs.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS:
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Adhere to policies related to boundaries with consumers.
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Complete required abuse risk management training.
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Report suspicious or inappropriate behaviors and policy violations.
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Follow mandated abuse reporting requirements.
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Adhere to job-specific abuse risk management responsibilities.
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Ensure check-in procedures are followed.
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Provides excellent customer service in person and on the phone with members, guests, and program participants.
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Performs in a member-focused culture and communicates with members and guests.
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Promotes program and membership enrollment in interactions with existing and potential members.
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Processes sales and properly handles cash, check, and credit card payments.
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Ensures proper implementation of front desk procedures.
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Provides quality cause-driven tours to prospective members.
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Helps maintain cleanliness and organization of the front desk and the lobby.
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Performs other duties as assigned.
**This position requires a minimum of two shifts per week (M-F) and four weekend shifts per month which may include early morning openings, afternoon, and evening shifts. Shift times vary between 4:30 AM - 9:00 PM each week.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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The employee must occasionally lift and/or move up to 10 pounds.
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Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
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The noise level in the work environment is usually moderate.
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The pace of the job varies from slow to moderate to quick and the employee must be able to keep pace with the demands of the job.
