Crew members are responsible for executing to the Dunkin Donuts operational standards. Responsible for working as part of a team to meet the needs of our guests while providing a hospitable environment.
Responsibilities Include:
Ensures a Satisfactory Guest Experience:
- Holds the Guest as their most important priority at all times
- Handles high pressure situations calmly
- Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
- Understands all hospitality standards and holds themselves accountable for them
- Contributes to inside and outside cleanliness standards
- Acknowledges all Guests and is highly responsive to needs and special requests
- Communicates Guest feedback to restaurant management
- Educates Guests on product line and added value available to them
- Adheres to all uniform and grooming standards
- Communicates in English and seeks assistance to improve communication skills
- Actively participates in meeting all cleanliness, safety and sanitation standards
Drives for Results:
- Takes accountability for understanding all in store marketing promotions
- Executes new product rollouts including selling to Guests and product execution
- Brings product issues to the attention of restaurant management
- Utilizes suggestive selling appropriately
- Ensures orders are entered in the POS system accurately
- Acts quickly to solve problems in area of responsibility
- Makes all products to standard exactly as the Guest has ordered them
- Utilizes cash control procedures to minimize cash loss
- Provides feedback and suggestions to improve restaurant performance
- Understands and complies with all procedures and policies
- Participates in action plans to address issues and opportunities
- Seeks to understand goals and results and how they personally contribute to them
- Adheres to all policies and procedures
Works with other Team Members:
- Treats people fairly and with respect
- Assists in training and coaching of new Crew Members
- Recognizes other team members for team contributions
- Executes team service
- Actively learns and takes on new assignments and responsibilities
- Is accountable for their behavior and performance
- Shows up for work as scheduled and is ready to work on time
- Stays focused on the Guest and accomplishes all work assignments with excellence
- Responds positively to coaching and direction given
Flexible and Adaptable:
- Ensures restaurant management is aware of work availability in advance
- Is flexible with work schedule as business needs change including taking breaks