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Dunkin' Crew Member - Uniontown

Job Details

Entry
Uniontown 352877 - Uniontown, PA

Description

Crew members are responsible for executing to the Dunkin Donuts operational standards. Responsible for working as part of a team to meet the needs of our guests while providing a hospitable environment.

Responsibilities Include:

Ensures a Satisfactory Guest Experience:

  • Holds the Guest as their most important priority at all times
  • Handles high pressure situations calmly
  • Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
  • Understands all hospitality standards and holds themselves accountable for them
  • Contributes to inside and outside cleanliness standards
  • Acknowledges all Guests and is highly responsive to needs and special requests
  • Communicates Guest feedback to restaurant management
  • Educates Guests on product line and added value available to them
  • Adheres to all uniform and grooming standards
  • Communicates in English and seeks assistance to improve communication skills
  • Actively participates in meeting all cleanliness, safety and sanitation standards

Drives for Results:

  • Takes accountability for understanding all in store marketing promotions
  • Executes new product rollouts including selling to Guests and product execution
  • Brings product issues to the attention of restaurant management
  • Utilizes suggestive selling appropriately
  • Ensures orders are entered in the POS system accurately
  • Acts quickly to solve problems in area of responsibility
  • Makes all products to standard exactly as the Guest has ordered them
  • Utilizes cash control procedures to minimize cash loss
  • Provides feedback and suggestions to improve restaurant performance
  • Understands and complies with all procedures and policies
  • Participates in action plans to address issues and opportunities
  • Seeks to understand goals and results and how they personally contribute to them
  • Adheres to all policies and procedures

Works with other Team Members:

  • Treats people fairly and with respect
  • Assists in training and coaching of new Crew Members
  • Recognizes other team members for team contributions
  • Executes team service
  • Actively learns and takes on new assignments and responsibilities
  • Is accountable for their behavior and performance
  • Shows up for work as scheduled and is ready to work on time
  • Stays focused on the Guest and accomplishes all work assignments with excellence
  • Responds positively to coaching and direction given

Flexible and Adaptable:

  • Ensures restaurant management is aware of work availability in advance
  • Is flexible with work schedule as business needs change including taking breaks

Qualifications

Required Competencies:

Skills

  • Can take spoken orders from Guests
  • Can count money and make change
  • Can operate restaurant equipment

Other

  • Outgoing personality

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

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