Flight Support Specialist, Night Shift
Job Details
KVNY - Van Nuys, CA
Full Time
4 Year Degree

Night Shift, 4-days, 10 Hours per Day


Clay Lacy Aviation has been providing private jet services around the globe since 1968. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team. If you are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.


All applicants must submit to a pre-employment drug screen and background check.


Position Summary

The Flight Support Specialist will be part of a team responsible for the aircraft owner’s relationship, communication, trip support coordination, and flight dispatch activities. This role is key in ensuring trips are executed in a timely and budget-conscious manner.


The position will support charter sales teams and owners’ requests and serve as a contact between various departments. The position reports to the Director of Flight Support and will be based onsite at our facilities in Van Nuys, CA.



  • Support the Operations Control Center (OCC) activities and procedures related to supporting coordination and flight dispatch activities.
  • The primary point of contact between aircraft owner, owner representatives, and crew members
  • Coordinates aircraft schedules according to owner’s requirements, crew availability, mechanical requirements, weather, and government regulation.
  • Responsible for the preparation, coordination, and communication of all applicable flight logistics including such items as trip itineraries, hotel reservations, ground transportation, catering, handling, over-flight permits, runway analyses, FBO and ramp reservations, and others to ensure is within or below budget.
  • Maintains a continuous follow-up on all trip details and arrangements (internal and external fleet trips). Maintains communications with the crew, aircraft owners, and passengers as necessary regarding the status of trip details.
  • Maintains charter hour goals and works alongside CLA Charter Sales to ensure yearly goals are met monitoring them monthly.
  • Submits owner approval request to appropriate client representative, adhering to guidelines and requirements.
  • Greet and assist with launching and arrival of owner flights and their guests.
  • Assures that TSA and FAA Parts 91 and 135 regulations and requirements are met regarding the scheduling of trips. Ensure security checks and risk assessments are completed during the flight planning check.
  • Serves as liaison between the customer and various departments and external groups, including flight operations, accounting, security, customs, and others. And, prepares and maintains the information supporting this communication between entities
  • Resolves customer requests, questions, and concerns, which frequently require analysis of situations to determine the best use of resources.
  • AOG mechanical resolution alongside Maintenance Control and Flight Operations.
  • Review the operational status of the fleet and irregular operation (IROP) recovery as well as threat analysis
  • Supports team effort through courteous and professional interaction, excellent communication, and a genuine desire to service our clients.
  • Promotes and maintains a positive image of Clay Lacy Aviation and adheres to the highest level of ethics whether you are communicating verbally, in writing, or in person. Sensitive to the aircraft owners’ needs by using varying degrees of discretion.
  • Will be required to be on call.
  • Other duties and tasks as assigned.


BS/BA in business management or the aviation industry or equivalent work experience.



3-5 years of experience in Charter Department and/or Flight Dispatch Activities. High level of Customer Service.


Skills and Abilities

  • AOG handling
  • Knowledge of Charter Sales and understanding of pricing requirements
  • Promote effective communication up, across, and
  • Teamwork and Strong ability to problem-solve using analytical and critical thinking
  • Exceptional interpersonal
  • Excellent verbal and written communication
  • Knowledge about FAR Part 135 and FAR Part 91 Operations and restrictions
  • Committed to providing excellent customer service at all
  • Proficiency in Microsoft Office



Clay Lacy Aviation offers an excellent benefits package including medical, dental, vision, matching 401(K), and more to employees in full-time positions.


Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


All applicants must submit to a pre-employment drug screen and background check.


About Clay Lacy Aviation

Founded in 1968 by an aviation legend, Clay Lacy Aviation is the world’s most experienced operator of private jets, with one of the most diverse fleets of charter and managed aircraft available. The company provides a comprehensive set of aviation services including aircraft management, charter, sales, acquisitions, FBO, maintenance, avionics, interiors, and aerial cinematography. It’s also an authorized service center for the Embraer Phenom 100 and 300. Clay Lacy Aviation operates two full-service private jet facilities at Van Nuys Airport in Los Angeles and Seattle’s Boeing Field, with regional offices and aircraft operations based at 10 additional U.S. cities. Its experienced team is globally recognized for providing aircraft owners and jet travelers unequaled safety, service, and value. For more information, visit www.claylacy.com.