Partnership Specialist
Job Details
Corporate Office - Philadelphia, PA
Full Time

Here at the Philadelphia Convention & Visitors Bureau, like Philadelphia, we are unstoppable. The heart of the PHLCVB lies in the soul of this city. The resourcefulness, resilience, and openness that we are built on and building upon drives us forward. There is no challenge we'll meet that we won't rise to, and there is no status quo in these two words. Only momentum.


We are currently searching for a Partnership Specialist to join our team.


The Partnership Specialist is responsible for providing PHLCVB partners with quality engagement for the purpose of obtaining high levels of retention and ensuring all partners have a full understanding of their benefits, their value, and practical use to meet their business needs. This position is responsible for developing, maintaining, and improving operational plans related to partnerships to ensure that department procedures are properly executed. This role reports to the Director of Partnership and Strategic Alliances, and is a member of the greater PHLCVB Marketing and Communications team.



  • Works with the Director of Partnership and Strategic Alliances on the development and implementation of a year-round partnership engagement program.
  • Responsible for providing quality service to partners by developing strategies, servicing inquires, troubleshooting, and more.
  • Manages all Partnership in-person and virtual events.
  • Manages annual partner renewals and new partner application processing, billing, and department invoices. Serves as departmental liaison for accounting.
  • Prepares and provides monthly reports (sales, engagement, aging reports, budget, etc.)
  • Manages the PHLCVB partnership portal and online community forum.
  • Coordinates and manages the destination experience passport platform.
  • Responsible for maintaining partner database including maintaining partner listings and consistently recording touch points into database to reflect partner engagement.
  • Assist with developing and administering partner surveys.
  • Assists Marketing & Communications with partner content for digital and printed publications including Monthly E-newletter. Schedules partner visits with publication and advertising vendors (where applicable) for advertising sales opportunities.
  • Assists Director of Partnerships and Strategic Alliances with new partnership sales research and prospecting.
  • Assist with the management of the Partnership Advisory Council.
  • Perform all duties as assigned.



Bachelor's degree from a four-year college or university or comparable skills and experience.  Minimum of 3 years’ work experience in a related field.


Required Skills:

  • Deep knowledge and understanding of Philadelphia as a destination, including hotels, venues, attractions, and special events, plus a commitment to the PHLCVB’s mission.
  • Expertise in computer software applications in word processing, spreadsheets, databases, and presentation software (MSWord, Excel, Access, PowerPoint, Outlook).
  • Working knowledge of Tableau.
  • Strong knowledge of database marketing and communication applications.
  • Demonstrated experience in strategy development.
  • Ability to prove “out of the box,” creative, original thinking.
  • Excellent organizational skills, and ability to meet deadlines.
  • Excellent written, verbal and interpersonal skills.
  • Ability to prioritize and handle multiple projects simultaneously in a fast-paced environment


Proof of COVID-19 Vaccination required by date of hire.  Individuals may claim exemption for medical or religious reasons.


The PHLCVB is an Equal Opportunity Employer. We respect and seek individuals of a diverse background and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.