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Dispatch Assistant

Job Details

Dircks - Phoenix, AZ
Full Time
High School or GED
Customer Service



The operations coordinator will ensure that daily activities are meeting or exceeding our company's mission and customer expectations. You will monitor the use of resources, identify problems, and recommend solutions. A model candidate will have great people skills and excellent problem-solving skills. Provides exceptional customer service to internal and external customers through the move process. Processes booked relocations and maintains contact with customer service, agents, dispatch and salespeople.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Communicates with Drivers and Customer Service, advise of changes, delays, etc. in order to ensure customer satisfaction.
  • Prepares and forwards documents for shipment processing on each order.
  • Prepares reports for management review.
  • Prepares and maintains customers inventory reports in our system and sometimes the customers system as well.
  • Tracks the status of each customers shipment when applicable.
  • Communicates with salesperson, project manager, and dispatch, regarding problems and concerns with shipments.
  • Effectively uses both local and corporate computer systems (i.e., windfall, MoversSuite, CCS, AS400) in the processing of each relocation.
  • Attending and participating in regular meetings.
  • Prepares paperwork for dispatch and crews.
  • Assist with the dispatch counter
  • Assisting Safety manager with paperwork and reports as needed.


This job has no supervisory responsibilities.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner.
  • Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
  • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
  • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Initiative - Volunteers readily; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or GED; or three to six months related experience and/or training; or equivalent combination of education and experience.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


To perform this job successfully, an individual should have knowledge of Microsoft Office word processing software, as well as Cisco phone systems. MoversSuite knowledge is preferred, but not required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand and use hands to finger, handle, or feel. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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