Electromechanic Field Technician (After Sales)

The Electromechanical Field Technician (After Sales) is key to the technical support of our automated storage systems equipment at our customers’ sites in the USA and Canada. Technicians are responsible for performing accurate and timely electromechanical support, training, upgrades, and repair of equipment.

Responsibilities:

• Provide advanced electromechanical support in the after-sales phase for all automated warehouse installation projects throughout the U.S. and Canada.
• Analyze and diagnose faults (controls software, electrical, mechanical, etc.)
• Make necessary modifications to PLC’s and electronic equipment
• Test and adjust the mechanical and electrical components as necessary
• Communicate requests to Sales for spare parts orders
• Create quality and status reports regarding service calls
• Communicate any issues that arise on site to the After Sales Manager
• Train customers on technical system routine maintenance operations
• Provide on-demand corrective maintenance services to customers as needed

Minimum Requirements:

• 3 years of automation after-sales electromechanical service or industrial maintenance experience
• Ability to travel (USA and Canada), 90% of the time
• Ability to read and interpret electrical schematics and mechanical drawings
• Knowledge related to automation controls
• Experience with PLC programming (Siemens and Allen Bradley)
• Basic knowledge in troubleshooting frequency inverters (SEW, Lenze, KEB)
• Basic knowledge in diagnosing and troubleshooting industrial communication network connections (Profibus, Profinet, etc.)
• Excellent communication and customer service skills and presence
• Ability and willingness to work variable hours including weekend, night, and/or holiday work
• Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces
• Must have a valid driver’s license and good driving record
• Spanish language fluency is a plus
• Candidates must live in or being willing to move to Chicago.