Mediation and Navigation Manager
Job Details
Los Angeles, CA - Los Angeles, CA
Full Time
$58,000.00 - $62,000.00 Salary/year
Nonprofit - Social Services

The Downtown Womens Center seeks a full-time Mediation and Navigation Manager to provide oversight to lead mediation and housing navigation programs. This position will work to provide direct supervision of the Housing Navigation Supervisor and work to mediate disputes for DWC participants with a trauma and resiliency informed lens. The Mediation and Navigation Manager will work closely with other department leads to understand department policies and housing navigation needs. This position will oversee contract, budget, and outcomes requirements for the Housing Navigation programs. The ideal candidate will have experience and certification in Restorative Justice and/or Mediation however, Downtown Womens Center will consider providing training for the right candidate.


Essential Functions

  1. Expand current Housing Navigation program and landlord database at Downtown Womens Center
  2. Build policies and procedures for mediation and dispute resolution
  3. Understand and consult on existing policies for internal and external dispute resolution using a trauma-informed and culturally responsive lens
  4. Provide oversight for the Housing Navigation programs
  5. Engage with landlords and assure ongoing retention and relationship building
  6. Conduct and schedule dispute resolution meetings and with landlords
  7. Provide strengths based and culturally responsive leadership and supervision
  8. Maintain detailed, accurate and timely records
  9. Provide oversight of the Housing Justice program
  10. Develop systems to ensure that the program is efficient, effective, low-barrier, and meeting funding expectations
  11. Participate as a member of the Performance and Quality Improvement (PQI) team on rotation, and develop and implement PQI goals for Community Based Housing programs
  12. Provide and participate in weekly individual supervision
  13. Ensure that peer chart reviews are being conducted on a quarterly basis
  14. Ensure that staff are receiving comprehensive onboarding, training, and regular professional development
  15. Provide effective crisis management skills and conflict resolution skills
  16. Participate in and facilitate internal and external meetings and trainings
  17. Be an ambassador of DWC and its mission and values by participating in community meetings/events
  18. Provide regular, written reports to the Sr. Director of Housing and additional reports as assigned
  19. Provide effective communication of staff and client needs to Housing Director
  20. Additional duties as assigned to support the mission of the organization



  1. Sound judgment
  2. Cultural humility
  3. Trauma and resiliency informed supervision
  4. Leadership
  5. Collaboration
  6. Excellent communication
  7. Flexibility

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in a professional office environment, and provides home visitation, as needed. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work

This is a full-time exempt position. Days and hours of work are Monday- Friday 8:30 AM- 5:00 PM; with flexibility to work during non-scheduled days and evenings when necessary.

Travel within Los Angeles County for local meetings, landlord engagement, and community connection is required. Occasional transportation of clients may occur. Travel for conferences and trainings may occur.


Option for hybrid work schedule, but with expectation to be able to work onsite full time when needed.


Required Education and Experience 

  1. Certification in, or experience with, Restorative Justice strongly preferred
  2. Certification in Mediation and/or Dispute Resolution strongly preferred
  3. Program, contract and budget management preferred
  4. Experience working within housing through property management or supportive services preferred
  5. Supervisory experience required


Required Knowledge/Skills/Position Qualifications

  1. Familiarity with dispute resolution best practices and Restorative Justice
  2. Understanding of unhoused communities
  3. Knowledge of Trauma and Resiliency Informed Care, preferred
  4. Highly skilled in receiving and implementing feedback from leadership, team members and program participants
  5. Strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, health issues, and older adults
  6. Excellent active listening and crisis intervention skills
  7. Ability to model and practice excellent judgment
  8. Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  9. Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with data management responsibilities
  10. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  11. Ability to be flexible with hours when needed
  12. Current valid California state driver’s license, insurance, and vehicle with good driving record
  13. Cultural Humility
  14. Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  15. Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
  16. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
  17. You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.


Additional Eligibility Qualifications

  1. Oral and written fluency in Spanish and English a plus but not required

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.