Reporting to the Chief Operating Officer (COO), the Division Director of Energy Programs is responsible for the supervision of the LIHEAP, WAP, HEARTWAP, AMP, and LIHWAP programs. In partnership with the COO, the incumbent must be a leader who can help others deliver measurable, cost-effective results that make GLCAC’s vision a reality. The Division Director of Energy Programs will have the skills, sensitivity, and personal confidence to maximize the contributions that each member of the team brings to the Agency’s mission. The Division Director is responsible for assuring that all program mandates and standards for excellence are met and for ensuring that the agency provides the highest quality services for families. In addition to operating responsibility for fiscal, legal, and programmatic aspects of the division, the incumbent is responsible for assuring that the program is strategically positioned for the future.
Essential Functions/Key Responsibilities:
- Works in partnership with the COO to implement a division strategy to ensure that programs are well integrated.
- Leads and manages the staff of the LIHEAP and LIHWAP programs, and the Program Directors/Managers in the WAP, and HEARTWAP programs.
- Leads the performance management process that measures and evaluates progress against the goals of the Agency for this division, including the creation and implementation of program evaluation, ensuring key impact measurements are defined and implemented.
- Provides a strong day-to-day leadership presence; bridges programmatic challenges and support and open-door policy among staff.
- Provides guidance and leadership to staff to emphasize the importance of the program achieving high standards of quality, internally and through public and private sector partnerships.
- Ensures that current programs are operating well, looks for areas of enhancements, and designs and implements new programs in alignment with the Agency’s strategic plan.
- Keeps abreast of developments in all energy programs, specifically in the field of energy efficiency, electrification, and clean and renewable energy technology, to support the expansion of our weatherization program.
- Assures remediation of any non-compliance and incorporates recommendations into planning for the improvement of the program.
- Oversees the coordination of all activities within the Energy Services Division as outlined by the GLCAC Inc., Health and Human Services (HHS), the Executive Office of Community Development (EOCD), the Office of Energy Conservation (OEC), and the LIHEAP Office for Fuel Assistance (OFA).
- Responsible for contract compliance, budget preparations, staffing, operational procedures, and training for all Energy Programs.
- Oversees management of vendor relations and contract monitoring of all fuel vendors (Gas, Electric, Oil, Wood, etc.). Advocate on behalf of clients for restoration of utility services.
- Follow through with all funding source mandates including reports, outcome management, meeting assignments, and communications.
- Responsible for timely submission of reports to the COO, CEO, the GLCAC Inc. Board of Directors, and State and Federal agencies.
- Attends local and State meetings, conferences, advisory councils, community groups, etc. as necessary and redirects pertinent information to coordinating staff.
- Responsible for procurement of services, inventory control, program expenditures, and confidentiality of client files.
- Maintains good public relations with surrounding communities, initiates contacts with community agencies, and oversees outreach activities and information seminars as required.
- Reviews and analyzes monthly financial and statistical reports for all energy programs to assess the budget status and to initiate appropriate corrective measures when needed.
- Keeps close monitoring of WAP utilities’ programs (CMA, NGRID) production goals, and helps set up goals for the fiscal and calendar years.
- As a subcontractor to a lead agency for the NGRID and Eversource utility programs, has oversight of the production of the network and ensures that all goals are met.
- Helps in the development of program budgets and along with the COO and Program Directors, monitors program financial statements.
- Hires, evaluates, and if necessary, terminates staff, complying with applicable laws, regulations, and the agency’s personnel policies and procedures.
- Provides and/or secures training and technical assistance for all staff, and instills a human capital development and “coaching” culture in the division.
- Works with the Program Directors/Managers to make presentations to the Board of Directors.
- Other duties as assigned based on program needs.
- The Division Director of Energy Services should have proven experience in both leading and building the capabilities of a driven and diverse team.
- B.A. Degree with a minimum of five years (5) experience in program management or oversight of Federal and State funded energy, weatherization, and Green Jobs/Clean and Renewable Energy certification.
- Working knowledge of all components of the Weatherization Assistance Program (WAP), Heating System Repair & Replacement Program (HEARTWAP), and Low-Income Home Energy Assistance Program (LIHEAP) is required.
- Strong knowledge and background experience in the field of energy conservation, and renewable energy technology to support existing programs and program expansion.
- Must have a deep knowledge of energy programs and federal regulation, specifically in weatherization, energy conservation, and clean and renewable energy.
- Must have excellent customer service skills and a passion for attending to the needs of GLCAC constituents.
- Must have excellent administrative, supervisory, interpersonal, and communication skills. Must have a working knowledge of budgets, production pipelines, and program reporting.
- Must be able to plan, train, supervise, coordinate and evaluate the work of others.
- Must have a suitable CORI and SORI completed within the first thirty (30) days of employment.
- Must have the ability to establish a good working relationship with government agencies, utility companies, local media, community leaders, contractors and vendors, and Community Action Agencies across the state who operate as lead vendors.
- Must have a thorough knowledge of federal, state, and local regulations and guidelines about all Energy and lead poisoning prevention programs.
- Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele.
- Commitment to integrating a Diversity Equity, Inclusion, and Belonging lens in all activities, encouraging colleagues to engage in DE&I work, and contributing to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege.
Supervisory Responsibility: Energy Staff
Travel: Is Required for meetings and conferences about the program.
Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.