Clinical Communications Coordinator
Job Details
Bellevue - Bellevue, WA
Any
Description

The Clinical Communications Coordinator I (CCC I) is responsible for the screening and routing of all organ donor referral calls. The position involves the fulfillment of on-call triage responsibilities related to identification, evaluation, management, and coordination of donor activity and all related documentation.

 

Referral Response & Donation Authorization

  • Takes 7 triage shifts within a pay period to ensure 24/7 coverage for organ donor referrals.
  • Answers death notification referral calls in a timely and accurate manner.
  • Performs initial evaluation of all referral calls to determine if the patient is suitable for potential donation.
  • Interacts with hospital staff members in a professional manner to obtain thorough and accurate medical information regarding the donor.
  • Provides exemplary customer services to all callers and stakeholders.
  • Routes donor referral calls and/or records messages and delivers information to the appropriate staff member. Discusses screening information with Resource Triage Coordinator (RTC) or Administrator On-Call (AOC) as appropriate.
  • Enters data of potential donor referral information into electronic medical record via iTransplant.
  • Coordinates and performs ongoing evaluation of referred potential organ donors.
  • Accurately completes donor records and/or chart corrections in a timely manner.
  • Maintains confidentiality of all donor, recipient, and/or other identifying information.
  • Attends at least one continuing education conference/workshop per year.

 

Cross-Collaborative Opportunities & Administrative Responsibilities

  • Collaborates with donor hospital staff, recovery partners, and LifeCenter Northwest (LCNW) teams to facilitate successful donation outcomes.
  • Attends departmental and organizational meetings.
  • Completes required training to ensure compliance, and to remain current on practices and required certifications. 
  • Maintains professional responsibilities including, but not limited to, submitting timecards and expense reports on time, adhering to quality assurance guidelines, and participating with process improvement.
  • May have colleagues from other departments shadow at leadership’s discretion
Qualifications

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life

 

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

  • B.S. in Health Sciences or related field, or
  • Two – five (2-5) years of emergency or critical care experience in a healthcare setting or hospital, or
  • Two – five (2-5) years of knowledge and experience in the field of science, health, organ/tissue donation or equivalent field, or
  • Two – five (2-5) years of contact center experience, preferably in a healthcare-related setting

Based on considerations of various state requirements within our service area, Organ Procurement Organization industry practices, our hospital and community partner requirements, and our commitment to the safety of our people and communities, LifeCenter Northwest has made the decision to require members of our workforce to be fully vaccinated and have a booster shot for COVID-19.

Proof of vaccination, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted.

 

LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

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