Gallery Attendant I

Overview

Gallery Attendants create a positive, warm, welcoming, accessible, and enjoyable experience in the museum’s galleries by engaging with visitors and protecting the artwork. Scheduled at either of MOCA’s downtown locations (MOCA Grand and MOCA at the Geffen Contemporary) Gallery Attendants staff the museum, queuing, and entry points during public hours, special events, and public programs; in addition, they handle ticketing admissions as well as membership sales and service. Gallery Attendants help ensure visitor and staff are in compliance with the museum’s code of conduct.

This is a part-time position requiring you to work onsite. Weekend work will be required.

Essential Functions

• Proactively engage, greet, and orient visitors while protecting artworks on view.
• All Gallery Attendants will adhere to museum rules and policies including those outlined in the Visitor Code of Conduct.
• Run check-in for special events and public programs, including keeping the line organized and communicating updates with event/program attendees.
• Maintain posts in the museum lobby and galleries during public hours and events.
• Assist MOCA Security with fire/life safety protocols, including medical incidents or emergency situations.
• Participate in daily briefings and additional scheduled trainings, including curatorial walkthroughs of new exhibitions.
• Set up and strike wayfinding devices, ticketing signage, and visitor engagement collateral.
• Use Altru and XTruLink ticketing and scanning systems as trained to accurately capture required visitor information and process transactions for both free and paid admission.
• Maintain up-to-date knowledge of MOCA’s membership benefits and actively promote MOCA’s membership programs.
• Maintain up-to-date knowledge of museum information by reading and reviewing all staff communications and attending all staff meetings.
• Maintain up-to-date knowledge of policies and procedures as outlined in training sessions, staff meetings, written handbooks and the VE Google Site.
• Assist patrons with accessibility aids; use the two questions outlined in the Americans with Disabilities Act, to ensure proper access for prospective ticket-purchasers with service animals.
• Perform other duties as assigned.

Upon satisfactory completion of a 90-day probationary period

• Complete training to provide logistical support during Contemporary Art Start hours.
  • Run pre-tour check-in and manage the restroom line.
  • Observe tours when appropriate offering extra art protection in the gallery
  • Participate in daily debriefing after student tours end.

Requirements

• Friendly and outgoing disposition; strong communication skills to interact with diverse visitors; understanding of how body language can convey a welcoming yet professional presence.
• Experience dealing with the public in a customer service or hospitality capacity. Hospitality-oriented individuals with strong people skills are preferred.
• Familiarity with museums; strong interest in contemporary art.
• Ability to handle fast-paced events, as well as to remain focused and attentive during quieter times.
• Exercise and demonstrate good judgment consistently.
• In partnership with security personnel, willingness to act as a “first responder” in emergency situations such as earthquakes, power outages, or incidents requiring medical attention.
• Three days per week minimum availability. Flexible on-site schedule; must have weekend availability which is defined as Saturday and/or Sunday, and willingness to work evenings, holidays, and special events including, the annual gala, education events, press event, members events, opening night, opening weekends, and closing events at both downtown locations – MOCA Grand Avenue in Downtown Los Angeles and The Geffen Contemporary in Little Tokyo – as assigned.

Physical Requirements

This position requires long hours of remaining alert while on post until properly relieved. Mobility requirements include moving throughout the gallery while warmly engaging with patrons and offering art protection notices. Perform bag check duties which include placing patrons items in cubbies 6”-72” off the ground. Gallery Attendants may be required to work outdoors and in occasional inclement weather.

Hourly Rate: $18.97
This position is covered by MOCA/AFSCME Collective Bargaining Unit Agreement: YES

The Museum of Contemporary Art is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, hairstyle, age, sexual orientation, military status, veteran status or any other status protected under applicable federal, state or local laws. Our policy reflects and affirms the Museum of Contemporary Art’s commitment to the principles of fair employment and the elimination of all discriminatory practices. Details of our equal employment opportunity policies are further explained in the employee handbook.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.