BWH Intake Coord Partial FT
Job Details
BWH-Bournewood Hospital Brookline - Brookline, MA

Intake Coordinator Partial Hospital

Make a difference by connecting people to high quality care.

Your Duties:

Bournewood Health Systems is seeking an Intake Coordinator to serve as a member of our Brookline based administrative team.  Intake Coordinators communicate with referral sources, verify eligibility, manage intake schedules, utilize Electronic Medical Records, and provide excellent customer service. 


This position is for you if:

  • You have experience in past administrative roles in behavioral health or substance use treatment programs
  • You are highly organized
  • You enjoy working closely with a large network of referral sources
  • You are detailed oriented
  • You have experience with Massachusetts insurance products


We offer:

  • Team atmosphere.
  • Trusted behavioral health organization
  • The opportunity to make a difference
  • Person-centered perspective
  • Opportunity for career growth
  • Ongoing diversity and inclusion commitment
  • Experienced and supportive leadership team
  • Full-time, salaried role
  • Access to a comprehensive benefit package



  • High school diploma with applicable experience; Associate’s or Bachelor’s Degree preferred
  • Knowledge of behavioral health insurance products
  • Ability to utilize Electronic Medical Records
  • Proficiency with Microsoft Office Products
  • Ability to climb stairs, sit for 8 hours, and walk between buildings
  • Ability to utilize computer and telephone
  • Ability to utilize electronic medical records system


About Us


Bournewood Health Systems is a behavioral health organization with a main campus in Brookline, MA and various satellite sites in Woburn, Lowell, and Dedham. We are dedicated to providing quality, evidence-based and person-centered treatment for people with mental health and substance use conditions in a safe and respectful environment in partnership with the individuals and families we serve, focusing on support, hope and recovery. We are committed to a philosophy and an environment of care in which we treat people with dignity, respect and mutuality; protect their rights; provide the best care possible; support them in returning to their natural communities; and include patients and families as partners in their treatment. We stand firmly for providing a safe and therapeutic environment for patients, families and staff. All Bournewood employees are continuously trained in this philosophy. All candidates must be able and willing to promote the values of trauma-informed and patient-centered care.


Openings:   1 full-time

Location:   Brookline, MA


  • Manage day to-day referrals and admissions at seven partial hospitalization programs (PHPs) from the main hospital location in Brookline and at satellite locations in Woburn, Lowell, and Dedham.
  • Maintain relationships with external and internal referral sources.
  • Communicate with various internal departments to coordinate patient care including but not limited to inpatient units, staff at other PHPs, Patient Accounts and Billing Department, and insurance companies, as requested.
  • Facilitate clinical care with an interdisciplinary team of professionals including licensed mental health counselors (LMHCs), clinical social workers (LCSWs/LICSWs), physicians, nurses, advanced practice nurses, and psychologists.
  • Check insurance eligibility for all enrolled patients daily.
  • Provides insurance benefit information and billing codes to Patient Accounts and Billing Department.
  • Manages billing and census documentation for all programs.
  • Collaborates with staff at associated sober homes to facilitate housing and transportation to and from main hospital location.
  • Develop and maintain relationships with various external agency referral sources including Emergency Service Programs (ESPs), hospitals and clinics, detoxification programs, and schools.
  • Attend and participate in internal and external meetings and committees, as requested.
  • Monitor patient satisfaction surveys and identify areas for improvement.
  • Other duties as assigned by supervisor.

Required Experience & Qualifications:

  • Applicant must have a high school diploma or equivalent.
  • Applicant must have exceptional organizational, communication, and timemanagement skills.
  • Applicant must have basic computer, telephone, and copy machine skills.
  • Applicant must be able to maintain a calm and respectful demeanor when handling difficult people or situations.

Preferred Experience & Qualifications:

  • Applicant should have history of working in an outpatient environment and/or hospital setting.
  • Applicant should have some familiarity with mental health billing codes and insurance requirements, or be willing to learn.
  • Applicant should have a history of working in an interdisciplinary team.
  • Applicant should have a history of working and using an Electronic Medical Record (EMR).
  • A bachelors degree in business administration is preferred.