Housing Navigation Supervisor
Job Details
Los Angeles, CA - Los Angeles, CA
Master's Degree In Social Work
$58,240.00 Salary/year
Day Shift
Nonprofit - Social Services


The Downtown Women’s Center (DWC) seeks a full-time Housing Navigation Supervisor to provide supervision and leadership for a growing Housing Navigation department. This position will provide direct supervision of Housing Navigators and provide leadership on best practices for Housing Navigation. This position will work closely with all DWC departments to assure that participant needs connect with landlord outreach efforts.  The Housing Navigation Supervisor is responsible for landlord outreach and relationship management throughout Los Angeles county, program quality assurance, and the development of policies and procedures for Housing Navigation.


Essential Functions

  1. Provide strengths –based and culturally responsive support and supervision to Housing Navigators
  2. Build and maintain relationships with landlords throughout Los Angeles County.
  3. Lead landlord engagement and appreciation events
  4. Conduct outreach to property management, apartment associations, landlords and other local meetings to promote DWC’s Housing Navigation services
  5. Provide support in identifying additional units throughout Los Angeles and connecting executive leadership to available master leasing options.
  6. Build and maintain database of available units throughout Los Angeles.
  7. Build and maintain database of current DWC participant housing needs to assure timely connection to units.
  8. Develop systems to ensure that the program is efficient, effective, low-barrier, and meeting funding expectations
  9. Participate as a member of the Performance and Quality Improvement (PQI) team on rotation. Develop and implement PQI goals for Housing Navigation programs.
  10. Provide weekly individual supervision and participate in weekly clinical supervision
  11. Ensure that peer chart reviews are being conducted on a quarterly basis
  12. Ensure that staff are receiving comprehensive onboarding, training, and regular professional development
  13. Provide effective crisis management skills and conflict resolutions skills
  14. Participate in and facilitate internal and external meetings and trainings
  15. Create and conduct trainings for landlords on tenant rights and trauma-and-resiliency informed care.
  16. Be an ambassador of DWC and its mission and values by participating in community meetings/events
  17. Collect and report program data, including but not limited to HMIS reporting
  18. Provide regular, written reports to the Mediation and Navigation Manager.
  19. Provide effective communication of staff and client needs to the Mediation and Navigation Manager.
  20. Additional duties as assigned to support the mission of the organization


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. Trauma and resiliency informed supervision
  2. Leadership
  3. Collaboration
  4. Excellent communication
  5. Flexibility
  6. Cultural humility

Supervisory Responsibility 

This position has supervisory responsibilities.

Work Environment

This job operates in a professional office environment, and provides home visitation, as needed. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work 

This is a full-time exempt position. Days and hours of work are Monday- Friday 8:30 AM- 5:00 PM; with flexibility to work during non-scheduled days and evenings when necessary.

No travel is expected for this position. 




Required Education and Experience 

  1. Bachelor’s degree or Master’s degree in social work or related field, preferred
  2. Supervisory experience preferred
  3. Program development experience required
  4. Experience working with landlords and/or property management preferred
  5. Experience working directly with unhoused populations required

Required Knowledge/Skills/Position Qualifications

  1. Familiarity with supportive housing model and evidence-based practices including Trauma and Resiliency Informed Care and Critical Time Intervention, preferred
  2. Highly skilled in receiving and implementing feedback from team members and program participants
  3. Strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, health issues, and older adults
  4. HMIS experience preferred, with knowledge of data collection tools to track client progress
  5. Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
  6. Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  7. Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with data management responsibilities
  8. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  9. Ability to be flexible with hours when needed
  10. Current valid California state driver’s license, insurance, and vehicle with good driving record
  11. Cultural Humility  
  12. Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  13. Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
  14. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
  15. You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.

Additional Eligibility Qualifications

  1. Oral and written fluency in Spanish and English a plus but not required
  2. Lived experience of homelessness a plus but not required

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.