Tissue Services Shift Leader

This Tissue Services Shift Leader is responsible for oversight of tissue recovery activity on assigned shift.

ADMINISTRATION

1. Provides feedback to tissue department leadership on employee education and training needs.
2. Supports the Tissue Services leadership team with interviewing qualified Tissue Recovery staff.
3. Conducts huddle with team to ensure work is planned accordingly for shift and reports deviations or issues to Administrator on Call (AOC).
4. Coordinates shift staffing to call in extra assistance or develop plan with AOC in instances of high case activity.

CLINICAL

1. Responsible for clinical oversight of tissue activities on assigned shift, as training preceptor and mentor to tissue procurement staff.
2. Responsible for ensuring staff clinical performance is consistent with policies and procedures for the safe recovery of tissues.

TISSUE RECOVERY

1. Ability to perform all aspects of tissue and cornea recovery producing high quality donor tissue.
2. Ensures compliance with FDA, AATB and Processor regulations/standards/SOP’s
3. Strong working knowledge of medical terminology, general anatomy, and disease processes.
4. Identifying and ensuring an aseptic environment in all situations.
5. Ability to establish and maintain positive relationships with internal MTN staff, hospital staff, processing partners, funeral homes and others involved in the donation process.
6. Ability to conduct appropriate face-to-face interactions with donor families, if needed.
7. Working knowledge of the inter-relationships of departments and services provided by MTN.
8. Demonstrated time management skills and ability to prioritize donor case activity and other duties/projects.
9. Participates in departmental growth and improvement activities.
10. Ability to serve as a resource to other departments.

QUALITY

1. Strong working knowledge of department quality assurance standards, processes, and procedures, including ability to accurately identify and correct paperwork errors and complete staff member training in real time.
2. Demonstrated advanced knowledge of disease processes and related conditions to properly ensure safe tissue recovery.
3. Keeps management informed of variances in application of MTN/department policies and procedures.
4. Quality assurance of shift huddle with AOC and outgoing shift to ensure proper case hand-off and continuity for smooth transition, including any documentation of issues.
5. Completes necessary follow-up with TPC’s on designated shift related issues or occurrences.

QUALIFICATIONS AND PHYSICAL DEMANDS

1. Associates degree in biological sciences or allied health, or equivalent knowledge and skill required. Bachelor’s degree preferred.
2. A minimum of two years of experience as a Tissue Procurement Coordinator.
3. CTBS certified required.
4. Ability to work a minimum of 36 hours per week, participate in rotation holiday on-call schedule, and may be required to assist with on-call department coverage. Required to work for extended periods of time with few breaks.
5. Must maintain a valid driver’s license in accordance with MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
6. Excellent organization and time management skills; ability to function independently and collaboratively; demonstrated problem-solving and creative thinking skills and well-developed personal stress management skills.
7. Ability to lift 50 pounds and transfer short distances.
8. Possess ability to operate telephones, computers and surgical equipment.
9. Ability to speak and communicate clearly to accurately convey information to donor families, hospital staff and transplant/procurement personnel in person or by phone.
10. OSHA Category I Exposed regularly to bloodborne pathogens while performing assigned job duties. Bloodborne pathogens protection is required.
11. Home internet and wireless phone access may be required outside of work hours.

BEHAVIORAL COMPETENCIES

Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.

It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws. In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment.

MTN is committed to complying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission.