Stone House Store Manager

Essential Tasks or Responsibilities of the Job:

• Manage and provide support for retail staff
• Ensure store meets or exceeds sales and payroll goals
• Manage customer requests and ensure special orders are carried out successfully
• Train and motivate all associates in sales, customer service, and product knowledge
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
• Maintain a team environment where associates are treated fairly and with dignity and respect
• Participate in recruiting and interviewing to create a strong retail team
• Complete performance reviews and create development plans
• Delegate and assign duties to staff
• Create staff schedule and oversee hours and time off requests
• Work on peak volume and traffic days to ensure strong customer interactions and business
• Maintain retail displays
• Manage shop inventory and request restock of low inventory
• Coordinate and plan special events and classes including setup and breakdown
• Organize food, materials, and needed supplies for events.
• Manage shop upkeep and maintenance
• Order supplies for the shop
• Make bank deposits, maintain cash drawer, and reconcile closing transactions
• Attend and participate in manager meetings
• Assist in the acceptance of the truck from Warehouse which includes new product, replenishment requests, transfer requests, pots, plants, and E-commerce in store pickup orders

Essential Skills to Perform Job:

• Merchandizing and visual expertise
• Comfortable working in a retail environment
• People skills
• Customer service
• Ability to manage staff and work well with others
• Ability to wear many hats and multitask
• Critical thinking and problem solving
• Familiarity with market and customer base