Director of Permanent Supportive Housing
Job Details
San Pedro Street1 - Los Angeles, CA
Full Time
$70,000.00 - $80,000.00 Salary/year
Nonprofit - Social Services

DWC seeks an enthusiastic, experienced leader who is eager to make a direct, significant impact on the downtown Los Angeles community. This is a unique opportunity to apply DWCs successful service models, and shape and expand the delivery of services to meet the immediate and long-term needs of low-income and homeless women, through our onsite Permanent Supportive Housing. The Director of Permanent Supportive Housing (PSH) must also be able to balance the day-to-day needs of the organization in a supportive atmosphere as a key member of the senior management team. This position reports directly to the Sr. Director of Housing and supervises a department of specialized professionals, providing leadership, support, and expertise to DWCs onsite housing programs.


Essential Functions

  1. Provide strengths-based, culturally responsive supervision to a team of housing professionals
  2. Oversee Permanent Supportive Housing department including project based and scattered site housing programs.
  3. Oversee administration of government and privately funded housing program contracts and subcontracts
  4. Enhance coordination of policies, procedures, and services across all programs
  5. Oversee aging in place work and multidisciplinary service teams
  6. Oversee fee for service billing and administration of client financial assistance
  7. Oversee landlord engagement for scattered site programs
  8. Provide quality assurance and program evaluation, ensuring that programs provided are effective, efficient, and in keeping with the vision and culture of DWC
  9. Participate as a member of the Performance and Quality Improvement Team
  10. Conduct and participate in trainings and meetings
  11. Provide weekly individual supervision and participate in weekly clinical supervision
  12. Ensure that peer chart reviews are being conducted on a quarterly basis
  13. Ensure that staff are receiving comprehensive onboarding, training, and regular professional development
  14. Develop and integrate new programs while meeting organizational and grant objectives
  15. Implement and strategically guide Best Practices in homeless service delivery, including Critical Time Intervention and Trauma-Informed Care
  16. Develop and maintain relationships with stakeholders, participate in community meetings pertaining to services benefitting clients, and serve as a representative of DWC at community events, gatherings, and conferences
  17. Manage a departmental budget and participate in budget development with ongoing reporting
  18. Provide regular reports to the Sr. Director of Housing and additional reports as assigned
  19. Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. Excellent Written and Verbal Communication Skills
  2. Attention to Detail
  3. Budget and Contract Management
  4. Supervisory Experience and Team Building
  5. Problem Solving
  6. Resiliency

Supervisory Responsibility

The Director of Permanent Supportive Housing has supervisory responsibilities for both leadership and direct service staff.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear (e.g., publically speak and listen to others). Specific vision abilities required by this job include close vision (e.g., ability to see a computer screen) and ability to adjust focus. The role requires verbal crisis intervention, which may involve the ability to quickly move from an office to another location to help resolve the matter. Job requires the ability to lift up to 20 lbs, including files, open filing cabinets, bending, and standing on a stool as necessary.


Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday-Friday from 8:30 a.m.-5:00 p.m, with flexibility to work some nights and weekends if needed. Note: the Permanent Supportive Housing department operates 24 hour programs.

Occasional transportation of clients may occur. Travel for conferences and trainings may occur. Travel for local meetings is required.




Required Education and Experience 

  1. B.A. in a social service related field preferred.
  2. Master level education in a mental health field (Social Work, Marriage and Family Therapy, Psychology) strongly preferred.
  3. Clinical licensure and two years post licensure, with the ability to sign Board of Behavioral Sciences hours preferred.
  4. Supervisory experience required
  5. Program, contract and budget management preferred
  6. Experience with government contracts preferred
  7. Experience working with homeless women, mental health, substance use, domestic violence, veterans, or frequent utilizers of hospital services preferred
  8. Experience with housing subsidy programs preferred
  9. Experience with HMIS data entry and quality assurance reports preferred
  10. Fluency in English and Spanish preferred but not required 
  11. Lived expertise a plus

Required Knowledge/Skills/Position Qualifications

  1. Strong knowledge of the complexity of poverty and understanding of issues related to women’s homelessness
  2. Strong interpersonal, written and oral communication skills; demonstrated ability to communicate with diverse audiences
  3. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.