Veterans Case Manager
Job Details
Los Angeles Street - Los Angeles, CA
Full Time
$42,000.00 - $44,000.00 Salary/year
Nonprofit - Social Services


The Downtown Women’s Center seeks a temporary full-time Veteran’s Case Manager, responsible to support veteran women and their families. This position will work with participants to coordinate housing placement in the community, lead outreach efforts designed to serve veteran women and to strengthen community partnerships. This position will also provide direct services and connect women with housing, basic needs, medical and mental health services, job training and public benefits when eligible. The Veteran Case Manager will help women achieve housing stability and establish enduring support systems. This position is part of an interdisciplinary team and provides innovative services that are at the forefront of homeless services. An ideal candidate is strengths-based, communicative, flexible, and creative. This position is a member of the Community Based Housing department and reports directly to the Community Based Housing Manager.



Essential Functions

  1. Meet each participant and learn about their dynamics, communication style, and cultural factors.
  2. Provide individualized case management services to clients (on-site and throughout the community) using the Housing First model.
  1. Developing Housing and Services Plans, schedule appointments, and provide thorough follow up to ensure progress and needs are adequately being addressed.
  2. Support Participants with trauma-informed budgeting.
  3. Link Participants to public assistance benefits, employment programs, and free or low-cost goods/services as needed.
  1. Provide financial support to Participants based on individual needs.
  1. Work to effectively meet Participants’ needs and resolve individual barriers through follow-up, advocacy and collaboration with DWC staff, and other community service providers.
  2. Develop outreach plan with Program Manager and conduct outreach to enroll women in services.
  3. Work to effectively meet clients’ needs and resolve individual barriers through follow-up, advocacy and collaboration with DWC staff, Women Vets on Point and other community service providers.
  4. Provide crisis intervention and group facilitation as necessary.
  5. Develop and maintain relationships with clients, staff and local service providers, participate in community meetings pertaining to services benefitting clients, and serve as a representative of DWC at community events.
  6. Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, and Housing First practices.
  7. Maintain accurate and timely records of activities and services provided to each Participant using HMIS/Clarity and other tracking systems.
  8. Provide regular, written reports to Program Manager and additional reports as assigned.
  9. Participate in regular individual and group supervision, in addition to other agency meetings and trainings as required.
  10. Ability to work independently and/or with minimal supervision, prioritize, and problem solve.
  11. Transport Participants as necessary for housing and job searches.
  12. Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Cultural humility
  2. Time Management
  3. Decision Making
  4. Communication Proficiency
  5. Collaboration Skills
  6. Organization Skills
  7. Attention to Detail
  8. Flexibility
  9. Creativity
  10. Communication Proficiency
  11. Team work

Supervisory Responsibility 
This position does not have supervisory responsibilities.


Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee must also be able to operate a vehicle.


Position Type and Expected Hours of Work 
This is a Temporary Full-time position. Days and hours of work are Monday through Friday, 8:30am-5pm.

Regular travel throughout Los Angeles County is expected for this position. 


Work Remotely:





Required Education and Experience 

  1. Preferred bachelor’s degree in social work or related field and strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, and health issues.
  2. Experience as a case manager or similar position and knowledge of community resources required
  3. Knowledgeable of Veteran system preferred.


Required Knowledge/Skills/Position Qualifications

  1. Resourcefulness in locating housing (market rate rent and subsidized housing)
  2. Knowledge of Fair Housing laws, eviction prevention and experience working directly with landlords through property management, real estate or housing navigation services
  3. Excellent active listening and crisis intervention skills with ability to exercise and model good judgment.
  4. Strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, health issues, and older adults; Familiarity with permanent supportive housing model and evidence-based practices
  5. Comfort working with homeless populations and high utilizers of health and mental health services.
  6. Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences.
  7. Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping.
  8. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.
  9. Valid California state drivers license, insurance, and use of a reliable transportation required.
  10. HMIS or other database management preferred.
  11. Oral and written fluency in Spanish and English a plus.           
  12. Cultural Humility
  13. Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  14. Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
  15. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
  16. You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.


Work Authorization/Security Clearance (if applicable)

Criminal background check and clearance required.

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to their race, color, religion, genetic information, national origin and ancestry, sex/gender, sexual orientation, gender identity and expression, age, mental or physical disability, marital status, pregnancy, military and veteran status or medical condition.  In addition to federal law requirements, Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.