Referral Coordinator
Job Details
Baldwin Hills - Offices - Los Angeles, CA
Full Time
High School
$21.84 - $25.65 Hourly
None
Day: 8am - 5pm
Health Care

POSITION SUMMARY:

The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing.
  • Coordinates and manages authorizations for certain medications and treatments when this is required by patients medical insurance plans.
  • Facilitates and ensures the receipt of consult notes and test results after a patient has been referred to an outside provider.
  • Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care.
  • Serves as clinic liaison to outside agencies and partners.
  • Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays.
  • Carries out patient discharge processes; clarifies and provides patients with follow up care instructions and referrals.

 

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Bilingual in Spanish/ English preferred.

Knowledge of:

  • Basic medical terminology and patient care methods and techniques.
  • Methods and standard procedures for the maintenance of medical records.
  • Safety policies and safe practices applicable to the work.
  • Effective communication skills; general computer knowledge.

 

Ability to:

  • Communicate effectively with people of various educational, socio-economic and cultural backgrounds.
  • Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, procedures and protocols applicable to work.
  • Communicate clearly and effectively, both orally and in writing.
  • Operate a computer and standard business software.
  • Maintain highly confidential personal and medical information in accordance to HIPAA regulations.
  • Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations.
  • Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work.

 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

 

SPECIAL REQUIREMENTS:

COVID vaccination is required and APLA Health will consider accommodations for disability- and religious-based reasons.

 

 

Equal Opportunity Employer: minority/female/disability/veteran.

 

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