Referral Coordinator

POSITION SUMMARY:

The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing.
• Coordinates and manages authorizations for certain medications and treatments when this is required by patients medical insurance plans.
• Facilitates and ensures the receipt of consult notes and test results after a patient has been referred to an outside provider.
• Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care.
• Serves as clinic liaison to outside agencies and partners.
• Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays.
• Carries out patient discharge processes; clarifies and provides patients with follow up care instructions and referrals.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Bilingual in Spanish/ English preferred.

Knowledge of:

• Basic medical terminology and patient care methods and techniques.
• Methods and standard procedures for the maintenance of medical records.
• Safety policies and safe practices applicable to the work.
• Effective communication skills; general computer knowledge.

Ability to:

• Communicate effectively with people of various educational, socio-economic and cultural backgrounds.
• Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, procedures and protocols applicable to work.
• Communicate clearly and effectively, both orally and in writing.
• Operate a computer and standard business software.
• Maintain highly confidential personal and medical information in accordance to HIPAA regulations.
• Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations.
• Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:

COVID vaccination is required and APLA Health will consider accommodations for disability- and religious-based reasons.

Equal Opportunity Employer: minority/female/disability/veteran.