Guest Service
Job Details
University Village - Seattle, WA
Description

Purpose:

As a member of our Guest Service team, you will create a positive environment for our guests by providing excellent customer service. You will work with other team members to ensure guests satisfaction.   

 

Tasks

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.

  • Issue receipts, refunds, credits, or change due to guests.

  • Greet guests entering establishments.

  • Answer guests' questions and provide information on food items.

  • Process coupon codes

  • Stock shelves, and mark prices on shelves and items.

  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

 

Knowledge:

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

 

Skills:

Basic Skills

  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Speaking - Talking to others to convey information effectively.

 

Work Attire

  • Wear VG uniform as well as non-slip shoes required by safety department.

 

Physical Demands

  • While performing the duties of the job the Team Member is regularly required to stand and walk for extended periods of time and bend and twist at the waist

  • Team Member is required to frequently speak and to hear

  • Occasionally required to lift and carry up to 25 pounds

  • Use of hands to grasp tools such as a knife, spatula, ladle, and other utensils to prepare food

  • Repetitive hand use

  • Reaching for items below waist level (retrieving food items from walk-in cooler or drawers), between waist and shoulder level (washing dishes, placing plates on shelf), and above shoulder (retrieving plates or containers from shelves)

  • Exposure to extreme cold (walk-in cooler), extreme heat (stove, oven), moisture (water, steam, dishwasher), and dust, fumes, or chemicals (cleaning solutions)

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