Dental Office Coordinator
Job Details
APLA Health Dental Clinic, Downtown Los Angeles - Los Angeles, CA
Full Time
High School
Up to 25%
Day: 8am - 5pm
Health Care

POSITION SUMMARY:

Under the direction of the Dental Clinic Manager, the Dental Office Coordinators primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform the procedures of the dental clinic front office, including but not limited to the areas of:
    • Efficient Patient Service Care
    • Patient Registration
    • Casewatch Registration
    • Eligibility Verification
    • Appointment Scheduling
    • Communication of Dental Benefits to Patients
    • Incoming and outgoing referral processing
    • Patient Treatment presentation
    • Work with the clinical team to effectively manage daily patient flow
  • Follow and demonstrate commitment to APLAs Health policies and procedures
  • Create a welcoming environment in the front office
  • Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs.
  • Have patients complete all necessary forms and documentation necessary for registration purposes.
  • Explain and Communicate benefits and dental needs with patients after examinations.
  • Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns.
  • Assist in keeping patients' appointments on schedule by notifying the back office of patients arrival.
  • Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day.
  • Manage and retrieve incoming faxes in RingCentral
  • Coordinate transportation for patients as needed.
  • Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company
  • Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans
  • Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program
  • Update Casewatch eligibility every 6 months as required by the DHSP Program.
  • Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)
  • Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered.
  • Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager.
  • Collect payment from patients before services are rendered when necessary.
  • Act as liaison between dental providers and Finance Department as it relates to billing.
  • Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
  • Work closely with management regarding client grievances and concerns about treatment.
  • Perform and assist as a chair-side dental assistant
  • Assist in maintaining OSHA and HIPAA compliance.
  • Assist in maintaining office and building fire/safety regulations.
  • Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

  • Must be a high school graduate or equivalent
  • A minimum of 1 year of recent and relevant experience working in the dental field and dental administration with a Dental Assistant Certificate or a minimum of 3 years of recent and relevant experience working in the dental field and dental administration without a Dental Assistant Certificate
  • Experience with patient registration and financial screening
  • Experience working with multiple benefits coverage programs, including private insurance and government programs
  • Experience working in a Federally Qualified Health Center preferred
  • X-ray license issued by the Dental Board of California or willing to get the license within the first 45 days of employment
  • Bilingual (English/Spanish) preferred
  • CPR Certified

 

Knowledge of:

  • Working Knowledge of Microsoft Office Software
  • Apply knowledge of ADA procedures and codes
  • Knowledge of the principals and practice of modern dentistry
  • General HIV/AIDS health issues
  • General medical and dental terminology; current ICD and CPT coding
  • Universal precautions and infection control
  • OSHA and HIPAA regulations
  • eClinicalWorks or similar electronic health record system
  • DEXIS imaging software

 

Ability to:

  • Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
  • Communicate effectively and courteously with tact, diplomacy, and poise
  • Multitask efficiently
  • Follow written and oral directions
  • Maintain the patient appointment schedule efficiently
  • Work independently and responsibly
  • Work effectively as a team member in a busy medical/dental practice
  • Be self-motivated and maintain the commitment to excellence of APLA Health

 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

 

SPECIAL REQUIREMENTS:

Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.

 

Equal Opportunity Employer: minority/female/disability/veteran.

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