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Enrollment & Matching Specialist

Job Details

Kansas City - Kansas City, MO
Full Time


TOGETHER, WE ARE DEFENDERS OF POTENTIAL:  In a world of causes, we make a difference by creating professionally supported, one-to-one Matches for kids and teens who want to realize their full potential.  Over 1,200 Matches (Bigs & Littles) are building life-changing friendships in Kansas City through the power of one-to-one mentoring. Research proves that children enrolled in the program receive better grades, are more likely to graduate high school, and have improved relationships with family and friends.  For more information on the BBBSKC program, visit

Big Brothers Big Sisters is over 100 years old and operates in all 50 states and in 12 countries across the world.  Big Brothers Big Sisters Kansas City (BBBSKC) has been recognized as a leader in the non-profit industry and in the national BBBS network, winning the National Large Agency of the Year Award four times and the Quality Award every year since 2015. Other recognition includes NAIA Company of Character, Non-Profit Times Best Non-Profit to Work for in America, Independent Magazine’s Best Non-Profit Events, NP Connect’s Marketing Awards, Hispanic Chamber Organization of the Year award.

Located in the heart of Kansas City, MO, BBBSKC is headquartered in the Crossroads in a state-of-the-art facility that offers ultimate visibility, access, collaboration workspaces, one of the best views in the city from our rooftop deck and the ability to host hundreds of people each week at one of our events, Match activities or trainings in our theater or event space. 

In addition to being a top-notch place to come to work, the culture inside the office is unmatched.  BBBSKC lives by core value statements, an open-door leadership policy, a generous paid time off plan, excellent benefits, competitive salary, extraordinary parenteral/maternity leave, a hybrid work schedule, opportunities for the staff to participate in committees and task forces, a commitment to diversity, equity and inclusion, a work hard/play hard mentality that leads to regular employee appreciation events and team bonding opportunities.

When staff are asked their favorite part about working for BBBSKC though, most of the time it comes back to the mission.  Each employee knows how their role is impacting others in our community and they personally are helping defend potential for kids in Kansas City and that is empowering and rewarding for all our team members.


Reporting to the Director of Enrollment and Matching, the Enrollment and Matching Specialist is a full-time, exempt position responsible for enrolling children (Littles) and volunteers (Bigs) into the program, which consists of conducting in-home interview for both Littles and Bigs throughout the greater Kansas City area.  Additionally, the EMS will facilitate new match introduction meetings in the home of the child.  This is a fast-paced position that requires flexibility in scheduling to accommodate the schedules of the Parent/Guardians of the Littles as well as the Big. On average this position requires 3 to 4 evenings per week and/or weekend day.


  • Work to meet monthly individual goals around matches made, children and volunteers processed, and 2-week match contacts completed.
  • Travel where assigned, typically throughout the Greater KC area (covers 6 counties), to complete home visits with potential Bigs and Littles & Parents/Guardians
  • Schedule and facilitate Match Introduction Meetings, which will take place at the child’s home.
  • Ensure all match parties are aware of the upcoming transfer to the Match Support Team and complete notes detailing each match.
  • Attend Family Advisory Board (FAB) and waiting littles’ events as needed
  • Participate in required department and agency meetings and events.
  • Evening and weekend time will be required to accommodate our families and volunteers’ schedules.
  • All other duties as assigned.


Our ideal candidate will be a team player, who demonstrates a passion for our mission. They will be able to work under competing demands, with minimal supervision, and be accountable for individual and team metrics and goals. The position requires the ability to work autonomously, with outstanding customer service, and flexibility with a willingness to work as needed to accomplish job requirements. The ideal candidate will have excellent interpersonal skills and be able to clearly communicate through both written and verbal communication.

Candidates must also possess the ability to set and accomplish goals. Must be highly organized with the ability to multitask, implement systems and follow-up processes, able to effectively work under pressure, use independent judgment and produce a quality work product within tight time constraints. You should be able to work independently and also work well with a team as you will work alongside our BBBSKC team members.


  • Bachelor's Degree required, or Associate’s Degree and two years of relevant work experience, or high school diploma/GED equivalent and four years of relevant work experience
  • A valid driver’s license, and an insured vehicle
  • Experience in providing advice, coaching and/or working with both adults and youth strongly preferred
  • Bilingual in Spanish/English is required
  • A familiarity with Salesforce is a plus 
  • All applicants must submit to and pass a background check


BBBSKC is the fastest growing Big Brothers Big Sisters agency in the nation, nearly doubling the size of our staff and number of children served within the past 10 years. We are proud to offer competitive pay, a generous benefits package, ample vacation days, access to our Trauma-Informed Care Specialist, and a fun office environment. Management believes in an inclusive environment where staff members can learn and grow, and we offer professional development opportunities whenever applicable. We also believe in the work hard, play hard motto as we plan quarterly staff outings where we step away from our day-to-day operations and focus on connecting as a team. This position is based in our beautiful, newly renovated Crossroads office (which happens to include a rooftop party deck) and auxiliary office next door.  As a member of the BBBSKC team there will be an expectation to participate in some evening and weekend events.


  • Big Brothers Big Sisters Kansas City (BBBSKC) believes that diversity, equity and inclusion are essential parts of our mission to defend, ignite and empower potential for youth in our community. 
  • We pledge to embrace true representation in our brand, diversity of people and perspectives, and inclusion in all areas of our organization so we can make a generational impact on our community through life-changing friendships. 
  • We value DEI by incorporating it into who we are, our core belief patterns, our daily work, our strategic goals, our support and training programs and through the leadership of the agency.  We welcome, encourage and desire diverse candidates for all of our job openings.




If you qualify for this position and are passionate about our mission and our staff culture, we look forward to meeting you.  

If you are unable to apply online, you can mail your resume and a cover letter (to include what makes you a phenomenal candidate and why you want to work at Big Brothers Big Sisters as well as your salary requirements) to:

BBBSKC, Attn: Whitney Elyachar , 1709 Walnut Kansas City, MO 64108.


BBBSKC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

BBBSKC is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Click here to learn more about our Justice, Equity, Diversity, and Inclusion (JEDI) work, commitments, and JEDI annual report.