Here at the Philadelphia Convention & Visitors Bureau, we are excited about the return of travel and look forward to welcoming visitors from around the world back to our amazing city. The resilient, diverse, and welcoming nature of our city is what drives us forward, and its our talented staff that enables the PHLCVB to continually raise the bar.

We are currently searching for an IT Support Coordinator to join our team. This is a great entry-level opportunity for an individual with basic computer experience who is eager and willing to learn. This is a customer facing role, where customer service skills are equally important to technical computer skills required.

POSITION SUMMARY

The IT Support Coordinator is responsible for providing technical (software and hardware) support to all staff as well as supporting the IT Manager.

PRIMARY DUTIES AND RESPONSIBILITES

• Monitor Helpdesk tickets, determine appropriate support needed and respond to users in a timely manner.
• Respond to hardware/software problems onsite as well as over the phone for remote users.
• Install, configure, maintain, and troubleshoot a wide range of software used throughout the organization.
• Perform hardware/software upgrades to existing computer equipment as needed.
• Assist with employee on and off boarding (including adding/removing users in Active Directory, setting up users laptops, email account, access badges, phone lines, and other associated software and hardware.
• Assists with technology setup for internal and external meetings (including WebEx video, phone conference setup and presentation setup).
• Train new hires on all technology and systems and assists IT Manager with staff trainings.
• Responsible for printer/copier maintenance and troubleshooting.

Education/Experience:

High School diploma or equivalent required. 4-year degree preferred. Maximum of 1-2 years experience in the responsibilities and skills highlighted for this role.

Required Skills:

• Proficient in Microsoft 365 applications.
• Ability to support desktop level hardware/software for Windows 10 Operating Systems in a domain environment.
• Ability to assist with employee onboarding, offboarding, and training.
• Ability to configure users in Active Directory as well as associated applications such as VoIP phone systems, CRM, o365, Printers, and Security & Financial systems.
• Experienced in copier/printer support.
• Ability to troubleshoot common hardware/software issues.
• Strong analytic and problem-solving skills.
• Ability to organize projects, meet deadlines, and adjust to changing priorities.
• High attention to detail, diligence and customer-centric focus.
• Experience working quickly, accepting feedback, and learning quickly.
• Must be reliable, flexible, respectful and trustworthy.
• Excellent verbal and written communication skills.
• Working knowledge of networking, DNS, DHCP, TCP/IP a plus.

Proof of COVID-19 Vaccination required by date of hire. Individuals may claim exemption for medical or religious reasons.

The PHLCVB is an Equal Opportunity Employer. We respect and seek individuals of a diverse background and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.