General Manager

The General Manager is a key leader in the organization at the location, reporting to the Vice President of Operations with primary responsibility for the execution of the location strategy to meet the Shareholder Triangle Targets & the safety of customers / employees. The GM will be tasked with the day-to-day management of the location, overseeing leaders and employees and creating a company culture that aligns with the Pink Jeep Tours Mission and Values. The General Manager will work with the PJT Corporate Senior Leadership to develop and maintain strong relationships in the community and agencies to ensure Pink Jeep Tours is the preferred Tour Company.

QUALIFICATIONS AND EXPERIENCE

• Proven successful leadership experience managing an operation with 150+ employees and with budgetary and financial P&L responsibility, preferable in tourism/hospitality management.
• College degree preferred
• Working knowledge of DOT requirements for transportation or passenger carrying drivers helpful
• Proficiency in MS Word, Excel, Outlook, Gmail, and PowerPoint
• Strong facilitation, presentation, and communication skills
• Effective time management, prioritization and multi-tasking capabilities
• Good judgment and problem-solving skills
• Excellent interpersonal and people skills; high level of integrity with the ability to handle sensitive and confidential information in a professional manner.
• Ability to effectively develop employees, set direction, and measure success

KEY METRICS

• All guides are trained in Smith Driver Training before customers are taken on tour and receive ongoing refresher courses throughout the year
• Effective fleet expense management program
• Achieve or exceed EBITDA targets
• Meet or exceed Net Promoter Score targets
• Meet or exceed employee survey goals
• Meet DOT compliance goals utilizing Keep-on-Trucking
• Continuous improvements of all operations

ESSENTIAL PHYSICAL REQUIREMENTS

• This is a combination of management, administrative, and field/PR work where travel and meeting with business partners, hotels, government agencies, etc is required to build relationships and the business
• Must have vehicle for travel
• Ability to use computers, phone systems, calculators, copiers and general office equipment
• This position will involve sitting for travel and office work, walking, and ability to move around office to perform duties, reach overhead, bend, push, pull, and lift up to 30 lbs

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.