The Service Unit Engagement Specialist is responsible for duties relating to the development and retention of service unit team volunteers and girl members. They provide leadership and support to train and recognize service unit team volunteers. They develop curriculum, and resources, and help guide the direction of council-wide service unit teams and volunteer committees. The incumbent also works collaboratively with the Volunteer Engagement Specialists and Program Strategy department, as well as cross-functionally with the Recruitment department to ensure the achievement of the member recruitment goals of the council.

Essential Duties & Responsibilities

• Identifies, recruits, and maintains fulfillment of eight (8) key service unit team roles: one (1) Membership/Volunteer Lead; one (1) Operations Lead; one (1) Program Lead; one (1) fall product manager; one (1) cookie program manager; two (2) service unit representatives, and one (1) alternate representative.
• Develop an annual training calendar, including in-person, virtual, and self-paced training experiences.
• Conduct quarterly service unit team visits and/or leader meetings.
• Create and manage engaging training modules via gsLearn, in-person and virtual.
• Manage service unit team volunteer course completion via gsLearn.
• Ensure content is relevant and up to date on service unit team volunteer platforms including but not limited to volunteer toolkit, gsLearn and Looker.
• Manage conflict between volunteers as an active member of the conflict advisory committee.
• Collaborate with the volunteer engagement team to develop and/or update training modules for volunteers on the gsLearn platform.
• Create, maintain and collaborate with the Adult Recognition Committee to promote, administer, and manage the volunteer recognition program.
• Works with service unit team three (3) lead volunteers to create and maintain service unit membership growth goals.
• Ensures that all unit volunteer rosters are updated on an ongoing basis in Volunteer Systems (Salesforce).
• Develop, cultivate, and support relationships with service unit teams to expand Girl Scout programming and opportunities.
• Serve on Regional Support teams to conduct monthly outreach to service unit team leads via phone, email, text, and in-person platforms.
• Keep current on organizational knowledge and best practices by participating in Girl Scouts of the USA (GSUSA) webinars, in Chatter groups, and utilizing gsConnect.
• Serve as a resource for current volunteers regarding council and GSUSA policies, procedures, safety, and paperwork questions.
• Maintain Rallyhood rallies for the service unit teams and adult recognition committee.
• Maintain service unit email account and knowledge articles.
• Actively participate in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
• Perform other duties as necessary or assigned.

• Bachelors or higher or equivalent experience with four years of directly related work experience, and at least two years of managerial experience.
• Demonstrated ability to work as part of a team, multi-task, meet deadlines, take initiative and maintain confidentiality.
• Mindful of diversity, equity, inclusion, and access in actions and attitude.
• Proficient in Microsoft Office suite including Word, Excel and Outlook.
• Bilingual Spanish speaking preferred.

Required Skills /Abilities

• Ability to work independently with minimal oversight, take initiative, be self-managed, and thrive in a fast-paced environment is essential.
• Ability to effectively manage multiple projects with conflicting priorities while meeting deadlines is essential.
• Highly developed people and project management skills, with demonstrated ability to build relationships.
• Strong written, oral, and interpersonal communication skills, including public speaking and networking skills required.
• Ability to work a flexible schedule including evenings and weekends.
• Travel throughout council jurisdiction up to 20% of the time.
• Capability to provide own transportation, and maintain valid operator license.

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:

• Prolonged periods sitting at a desk and working on a computer.
• Operate office equipment manually.
• Must be able to lift and/or move up to 25 pounds at times.

OTHER

• Proof of COVID-19 vaccination and booster, unless a qualifying medical or religious exemption is needed
• Available for council-required events (i.e. Annual Meeting, Mega-drop, etc)
• Promote organizational culture and community statement:

The Girl Scouts Heart of Central California Community Statement

We are a community who wants as many girls as possible to be Girl Scouts.

Our community is girl-centric and performance-driven.

As a collective, we care about each other, are sincere and relational with a strong sense of purpose.

As a member of this community I have certain responsibilities:

I am accountable for individual, team and organizational goals.

• I am committed to quality.
• I collaborate when appropriate, am solutions-oriented and thoughtfully solve problems with a sense of urgency.
• I am able to find a balance between shared and trusted procedures and innovative ideas in order to work effectively and efficiently.
• I am a professional and exhibit ethical behavior, skills and knowledge competence and leadership development.
• I challenge my fears and demonstrate courage.
• I contribute to an environment of inclusivity, belonging and fun.