Outreach and Engagement Supervisor
Job Details
Los Angeles, CA - Los Angeles, CA
Full Time
$58,240.00 Salary/year
Day Shift
Nonprofit - Social Services


DWC has recently launched the Every Woman Housed Initiative to mobilize housing solutions for unaccompanied women and women with children residing without shelter in the Skid Row neighborhood of Los Angeles. The key components of this initiative are outreach and intake, short-term housing responses, and long-term housing solutions.

DWC is seeking a full time Outreach and Engagement Supervisor to supervise the day-to-day operations of a multi-disciplinary intake & case management team providing comprehensive, trauma-informed care to unaccompanied women and women with children experiencing homelessness. This person will oversee engagement and intake activities, resource linkage, care coordination, and provide direct service supervision to DWC Staff. An ideal candidate will lead, inspire, and motivate a team of direct service professionals whose primary goal is to link women and women with children experiencing homelessness to housing. This position is a member of the Clinical Department, and will work in collaboration with other professionals, and report directly to the Senior Director of Clinical Programs.


Essential Functions

  1. Supervise a multi-disciplinary team including an Intake Coordinator, Peer Specialist and Clinical Case Manager.
  2. Coordinate engagement and intake activities for DWCs Every Woman Housed Initiative.
  3. Provide field-based outreach when needed.
  4. Provide coaching around trauma-informed client engagement, harm-reduction, and de-escalation techniques as needed.
  5. Provide support and guidance to staff working with unaccompanied women and women with children in crisis.
  6. Coordinate weekly team meetings and provide regular one-on-one staff supervision.
  7. Manage and coordinate staff schedules and report on staff work performance.
  8. Represent DWC at Skid Row care coordination meetings for unsheltered women.
  9. Maintain professional relationships and communication with partner agencies.
  10. Comply with local, state, and federal laws and regulations around confidentiality.
  11. Provide client-centered services in a manner consistent with the DWC mission.
  12. Maintain accurate and timely data collection, records, case management notes, and services provided to each client.
  13. Provide regular, written reports to the Senior Director of Clinical Programs and additional reports as assigned.
  14. Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Relationship Management)

  1. Trauma-Informed
  2. Flexible
  3. Relationship Management
  4. Empathic
  5. Creative

Supervisory Responsibility

Supervise a multi-disciplinary team including an Intake Coordinator, Peer Specialist and Clinical Case Manager.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.


Position Type and Expected Hours of Work
This is a full-time exempt position. Days and hours of work are Monday- Friday 8:30 AM- 5:00 PM; with flexibility to work during non-scheduled days and evenings when necessary.


Regular travel throughout Los Angeles County is required in this position.


Work Remotely:



Required Education and Experience 

  • Education in Human Services, Social Work, or related field preferred
  • At least two years’ experience in a supervisory role preferred
  • Experience working in social services; homeless services experience strongly preferred
  • Experience providing trauma-informed care preferred
  • Crisis intervention experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnosis, and history of trauma preferred
  • Ability to work independently and as part of a team
  • Oral and written fluency in English required; Spanish a plus
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required


Required Knowledge/Skills/Position Qualifications

  • Knowledge and training in EBPs (i.e. Seeking Safety, Trauma-Informed Care, Mental Health First Aid) preferred
  • Knowledge of local resources available to individuals experiencing homelessness preferred
  • Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
  • Strong written and oral communication skills; proven ability to communicate with diverse audiences
  • Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities and record-keeping
  • Able to solve problems by being resourceful and using creativity
  • Cultural humility.
  • Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  • Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
  • Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
  • You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.


Additional Eligibility Qualifications

Work Authorization/Security Clearance (if applicable)


Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.


Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.