Day Center Case Manager
Job Details
San Pedro Street1 - Los Angeles, CA
Full Time
$38,000.00 - $40,000.00 Salary/year
Nonprofit - Social Services


Contribute directly to breaking the cycle of homelessness for women through comprehensive supportive services offered at DWC’s drop-in Day Center and in the community! The Day Center Case Manager delivers services with a trauma informed approach and is a patient supporter who actively listens and maintains appropriate boundaries. This position connects clients with services and resources, serves as an advocate and collaborates across departments to meet the immediate and long-term needs of each woman. Reporting directly to the Clinical Program Manager, this position works in close collaboration with the rest of the Health and Wellness team to empower women to achieve and maintain personal stability. 


Essential Functions

  1. Provide trauma-informed case management services to clients; create individual service plans with clients that address their needs and goals; identify and provide needed resources and referrals
  2. Complete Trauma Recovery Center (TRC) intakes for individuals who have experienced trauma related to sexual assault, domestic violence, and human trafficking crimes
  3. Administer the Coordinated Entry System Housing survey (CES) as needed and maintain accurate records, provide follow up for clients matched to permanent supportive housing
  4. Assist clients in securing and maintaining housing, basic needs, medical and mental health services (including substance abuse treatment when necessary), job training, and public benefits
  5. Work to effectively meet clients’ needs and resolve individual barriers through follow-up, advocacy, and collaboration with DWC staff and other community service providers
  6. Maintain accurate and timely records of activities and services provided to clients in the Homeless Management Information System (HMIS) database system, case management notes, and other tracking tools
  7. Contribute to the enhancement of policies and procedures to ensure best practices
  8. Facilitate workshops that address basic needs such as, but not limited to, legal needs, housing, transportation and benefits
  9. Develop and maintain relationships with clients, staff and local service providers, participate in community meetings pertaining to services benefitting clients,  serve as a representative of DWC at community events
  10. Provide regular, timely written reports to supervisor and additional reports as assigned
  11. Provides effective crisis interventions and wellness plans for clients experiencing crisis 
  12. Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Trauma-informed
  2. Flexible
  3. Patient
  4. Organized
  5. Resourceful

Supervisory Responsibility 
This position does not have supervisory responsibilities.


Work Environment
This job operates in a Day Center Drop In setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.


Position Type and Expected Hours of Work 
This is a [full-time] position. Days and hours of work are [Mondays-Fridays 8am-4:30pm]  


No travel is expected for this position. 


Remote Work



Required Education and Experience 

  1. Bachelor’s degree in social work/related field or relevant experience
  2. Strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
  3. Experience working with homelessness preferred
  4. Experience providing trauma informed services preferred
  5. Experience working with mental health and substance abuse preferred
  6. Minimum two years of experience working as a Case Manager/similar position and knowledge of community resources preferred


Required Knowledge/Skills/Position Qualifications

  1. Excellent active listening and crisis intervention skills with the ability to exercise and model good judgment
  2. Able to solve problems by being resourceful and using creativity to assist women with removing barriers
  3. Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  4. Ability to manage multiple tasks including proficiency in balancing direct service responsibilities with effective record keeping
  5. Detail-oriented, highly organized, able to manage multiple tasks and priorities,  set and meet goals and deadlines
  6. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  7. Current valid California state driver’s license, insurance, and vehicle with good driving record
  8. Oral and written fluency in Spanish strongly preferred
  9. Cultural humility
  10. Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  11. Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
  12. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
  13. You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.


Additional Eligibility Qualifications


Work Authorization/Security Clearance (if applicable)


Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.


Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training


Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.