Team Lead - Service Coordination
Job Details
Main Office - Denver, CO
Full Time
4 Year Degree
$25.00 Hourly

We value an equitable and inclusive workplace and seek candidates with diverse backgrounds and abilities


Why work at Rocky Mountain Human Services? 

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

  • Employer paid medical options, dental, and vision benefits
  • Generous paid time off such as vacation, sick, personal, and holidays
  • Life and disability insurance
  • Tuition reimbursement (full-time employees only)
  • Mileage reimbursement
  • 403(B) with company match
  • Employee assistance program


Position Purpose

This position will be responsible for supporting new Service Coordinators and Supervisors specific to Adult services as needed to include supporting with quality assurance activities and providing floater caseload coverage for Service Coordinators.


As a Lead, this position:

  • Provides support to Service Coordinators to ensure they implement contractual requirements appropriately and timely   
  • Proactively assists in reviewing Support Level Review/Reassessment requests  
  • Collaborates and problem solves with SC Manager, SC Supervisors, Dept Trainer, and related organizational committees to ensure operational excellence
  • Participates in preparing/planning Service Coordinators for their case coverage needs for temporary coverage support
  • Assists with Quality Assurance Audits
  • Responsible for Mill Levy support as needed
  • Is responsible for all facilitation of caseload coverage to include being assigned the primary contact and ensuring that all the contractual requirements are met
  • May be required to be assigned a caseload of up to 15 customers

As a Service Coordinator, this position:

  • Provides Targeted Case Management functions, including billing through contact notes
  • Facilitates, writes, and monitors annual service plans for individuals with developmental disabilities
  • Initiates and writes referrals for services
  • Assists with service and support placements
  • May assist in transfers and placements to new waiver programs as needed
  • Communicates effectively with clients, families, agency staff and others to obtain positive outcomes
  • Reviews, responds, and provides follow up regarding any client paperwork
  • Provides information and knowledge about the waiver programs to the client and their team 
  • Completes face-to-face visits with individuals in the community and at their homes
  • Serves as a mediator and helps to resolve conflict as it relates to the individual’s service plan
  • Advocates for the best interest of the client
  • Conveys a positive and professional image of the organization to others
  • Performs other duties as assigned


Knowledge, Skills and Abilities

  • Ability to effectively communicate both written and verbally
  • Knowledge and understanding of people with developmental disabilities and HCBS waivers
  • Ability to maintain strict confidentiality
  • Ability to analyze information and use sound judgement when making recommendations or solving problems.
  • Ability to effectively manage multiple priorities
  • Knowledge of basic financial management skills
  • Basic skill in computer software programs
  • Ability to function as a team-player
  • Skill in mediation and conflict-management
  • Knowledge of community resources
  • Excellent facilitation skills
  • Excellent interpersonal and problem-solving skills

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assesses client’s or family’s needs and functional eligibility for services.
  • Actively communicate and facilitate transdisciplinary review of service plans with ID/D clients, caregivers, families, stakeholders, advocates and providers. 
  • Works with clients, families and appropriate community agencies to coordinate and facilitate services for clients.
  • Ability to meet/work with clients in a variety of settings.
  • Participates in planning treatment programs and in dispositional and discharge plans.
  • Maintains family/caregiver contact regarding client adjustments.
  • Attends and testifies at court proceedings
  • Attends staff, team and department meetings.
  • Attends in-services, staffing and other meetings with supervisor’s approval. May be appointed to committees.
  • Participates in agency and community planning and education.
  • Develops and maintains client case records, plans and reports.
  • Ability to drive personal or company vehicle
  • Lift and/or carry 20 lbs.
  • Sit, stand and walk for reasonable periods of time.
  • Maintains prompt and regular attendance.
  • Performs related work as assigned.

Minimum Qualifications

  • Current Service Coordinator with at least 1 year of experience in role         
  • Must be meeting expectations of current work
  • Bachelor’s degree in human behavioral sciences field

Preferred Qualifications

  • Ability to read, write, and speak Spanish fluently
  • Experience mentoring staff

Driving Requirements

  • Valid driver’s license
  • Proof of motor vehicle insurance
  • Personal vehicle in good operating condition for use during work
  • No major violations in the past three years.
  • No more than two moving violations in the past three years
  • Ability to meet and maintain agency driving requirements and operate agency vehicles


Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.


Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.