Mortgage Servicing Specialist
Job Details
3816 Latrobe Drive - Charlotte, NC
Full-time, Non-Exempt
Monday through Friday

 

Habitat Charlotte Region is seeking a detailed individual to serve as a Mortgage Servicing Specialist, based out of the Charlotte office. This position is responsible for performing daily tasks related to mortgage payment collections ensuring the accuracy of loan performance including payment processing, reporting, and customer service for habitat Charlotte Region Homebuyer and Critical Home Repair portfolios.

 

Habitat Charlotte Region offers a great affordable benefits package; Health, Vision, Short & Long-Term Disability, Dental, Life and a Retirement Plan as well as a competitive wage, PTO and holiday pay.

 

Job Description

 

Essential Functions (other duties may be assigned):

  • Process and post check payments to servicing database; manage data uploads for customer draft and online payments
  • Prepare and ensure accuracy of daily and month end mortgage reports and reconciliation
  • Answer incoming phone calls and emails to assist customers in a timely manner
  • Perform file maintenance, document preparation, and customer outreach as needed
  • Assist in monitoring loan delinquency and addressing customer default
  • Adhere to policies and practices consistent with legal requirements for mortgage servicing and collections
  • Provide administrative support for mail collection and backup for incoming calls to general office line

 

Required Knowledge/Skills/Abilities/Education:

  • Minimum 1 year mortgage servicing experience
  • Minimum 1 year mortgage collection experience
  • College degree or any combination of the noted skills that demonstrates ability to perform the responsibilities of this position
  • Experience working with ethnically and socio-economically diverse populations
  • Willingness and demonstrated ability to work well with all types of people, communicating positively and respectfully when interacting with employees, homeowners, volunteers and the public
  • Experience using mortgage servicing software
  • Excellent communication and customer service skills
  • Excellent organizational skill and ability to manage multiple priorities with a high attention to detail
  • Proficient with Microsoft Office Suite or related software
  • Must possess motivation, initiative, self-direction, and personal integrity
  • Demonstrated ability to follow through with tasks and responsibilities
  • Consistent and reliable attendance; adhere to schedules and deadlines
  • Represent Habitat in a positive manner to other staff, Homeowners and HIP, Community Partners, Volunteers, Habitat Partner Families, and others you come in contact with, ensuring teamwork, engagement and motivation of others
  • Willingly adhere to Habitat’s Code of Conduct Policy and any other policies set forth by the organization
  • Notary Public (current or eligible) 
  • Valid driver’s license with personal vehicle that will be used for business purposes and the ability to be insured by Habitat’s insurance provider
  • Ability to work with and through an interpreter as needed
  • Commitment to Habitat program

 

Physical Requirements:

  • Ability to lift up to 20 lbs. unassisted occasionally
  • Ability to work on a computer for up to 8 hours in a day
  • Ability to sit for prolonged periods of time
  • Ability to communicate in person, over phone and/or via computer
  • Ability work in office environment as needed which requires ability to speak, hear, with the visual and manual dexterity to manage papers, reports, and typing.  Must embody the capacity to maintain the following for several hours at a time: use of personal computer or similar technology, phone, sitting as required.

 

Internal Interactions:

  • Habitat Staff
  • Volunteers

 

External Interactions:

  • Habitat Borrowers
  • Collaborating Agencies

 

Level of Authority: 

  • Authorized to provide necessary and appropriate required personal homeowner information for the purpose of conducting day to day business. Authorized to provide account information only with written permission from homeowner or their designated representative. 

 

Estimated Time Commitment:   40 hours/week

 

Habitat for Humanity of the Charlotte Region is a drug-free workplace.  A pre-employment drug screen and clean background check is required.

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