IT Summer Intern
Job Details
Entry
Main Office - Denver, CO
$18.00 - $19.00 Hourly
None
Information Technology
Description

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization serving children with developmental delays and disabilities, adults with cognitive and intellectual disabilities, and veterans in need of employment assistance or who are homeless.

Position Purpose

This position will primarily learn from and assist IT staff with physical IT equipment moves and installations. This position is will also learn how to assist customers experiencing issues with installation, configuration, operation and management of RMHS technology. Under direct supervision and with assistance, this position will also assist with diagnosis and analysis of customer issues and will bring first level detailed problem descriptions over from Tier I to Tier II Support and communicate status updates for help desk work orders to both the requestor and to the IT & Facilities staff.

Essential Duties

To Learn and assist with:

Provide exceptional customer service while responding to phone, e-mail and online ticket requests for technical support.

  • Assist in tracking and monitoring all support tickets to ensure timely resolution and follow-up.
  • Assist in identifying, documenting, and finding or facilitating solutions for customer issues.
  • Escalate critical customer situations to the appropriate level of Technical Support as needed.
  • Assist in monitoring all incident and problem work to ensure Service Level Agreements are met.
  • Communicate technical issues and solutions to Support team as well as to the requestor.
  • Contribute to documentation and knowledgebase article library.
  • Help ensure all RMHS IT areas are clean and assets are managed
  • Assist in imaging machines and installing software
  • Assist in setting up users on new IT equipment

 

 

Job Qualifications Title

Qualifications

Job Qualifications

Knowledge, Skills and Abilities

  • Excellent Customer Service skills
  • Excellent understanding of the technical fundamentals of the Internet.
  • Exposure to Microsoft Windows operating systems
  • Ability to function as a member of a team

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Actively communicate with stakeholders.
  • Ability to meet/work with staff, stakeholders or clients in a variety of settings.
  • Attends staff, team and department meetings.
  • Attends in-services, staffing and other meetings with supervisors approval. May be appointed to committees.
  • Participates in agency and community planning and education.
  • Develops and maintains records, plans and reports.
  • Lift and/or carry 20 lbs.
  • Sit, stand and walk for reasonable periods of time.
  • Maintains prompt and regular attendance.
  • Performs related work as assigned.

Qualifications

  • Experience or high interest in the IT space
  • Excellent troubleshooting instincts

 

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.

 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Qualifications

Knowledge, Skills and Abilities

  • Excellent Customer Service skills
  • Excellent understanding of the technical fundamentals of the Internet.
  • Exposure to Microsoft Windows operating systems
  • Ability to function as a member of a team

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Actively communicate with stakeholders.
  • Ability to meet/work with staff, stakeholders or clients in a variety of settings.
  • Attends staff, team and department meetings.
  • Attends in-services, staffing and other meetings with supervisor’s approval. May be appointed to committees.
  • Participates in agency and community planning and education.
  • Develops and maintains records, plans and reports.
  • Lift and/or carry 20 lbs.
  • Sit, stand and walk for reasonable periods of time.
  • Maintains prompt and regular attendance.
  • Performs related work as assigned.

Qualifications

  • Experience or high interest in the IT space
  • Excellent troubleshooting instincts

 

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.

 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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