Seasonal Guest Services Specialist
Job Details
Answers in Genesis / Ark Encounter - Williamstown, KY
Seasonal
Guest Services

SUMMARY:  

The Seasonal Guest Services Employees works in the Guest Services Team to help create a frictionless guest experience. This includes greeting guests, rentals, and directing guests throughout the park. This position has a career path to fit your professional growth goals through working in a large team and professional development to achieve great results by tackling challenges while having fun along the way. This position should display our Core Values of SERVE when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion.

DAILY RESPONSIBILITIES:     

  • Promote the Mission and Standards of Answers in Genesis
  • Create a SERVE culture environment in all work done
  • Provide excellent service to all guests by creating a frictionless experience throughout their visit at the attraction.
  • Workstation may be located at the Answers Center ticketing windows, rental areas, playground, zoo, and the Ark.
  • Provide excellent service to all guests by greeting, directing guests, and answer questions relative to attraction and event information and wayfinding.
  • Proactively engage guests to assertively direct and enforce guest flow.
  • Assist guests with rental purchases such as ECV’s, wheelchairs, and strollers in a quick and efficient manner utilizing Point-of-Sale system and cash handling procedures.
  • All other duties and responsibilities as assigned by management.

 

 

REQUIREMENTS:

  • Must agree with and be able to sign our Statement of Faith.
  • Customer service skills: friendly and courteous with guests
  • Assertive in directing guest flow and giving directions to large crowds.
  • Basic Math skills: Accuracy in cash and financial transactions with guests
  • Organizational skills: rotation of date sensitive inventory and cleaning
  • Must be able to stand and move about throughout the attraction for the entire length of shift.
  • Perform duties in varied temperature and weather conditions throughout the attraction (e.g., extreme heat/cold, wind, rain, snow)
  • Bend and lift between 25 to 75 pounds.
  • Punctual: arriving to workstations at the schedule time

Items needed for possible employment:

  • Completion of on-line application, https://answersingenesis.org
  • Salary Requirements
  • Creation Belief Statement
  • Confirmation of your agreement with the Statement of Faith
  • Completion of a Background Check and Pre-Employment Drug Screen
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