Position Purpose

This position will be responsible for floater coverage for Service Coordinators as needed due to staffing needs, as well as training the new Service Coordinators being onboarded.

As a Trainer/Floater, this Service Coordinator:

• Is responsible for all caseload related tasks including primary contact for caseload, meeting scheduling and coordination of coverage with Supervisor support 
• Responsible for data entry into Unicorn and Caselogic of any needs related to the caseload that is being covered   
• Provide additional coverage for the department as needs arise
• May participate in additional shadowing opportunities when a new hire is in training and preparing to take over the floating caseload 
• Collaborates with Supervisors for the respective caseloads being covered
• Training new Service Coordinators in their day to day case management tasks
• Monitoring when a new Service Coordinator is ready to take on more case management tasks/responsibilities and delegating said tasks when appropriate
• Reporting back to Supervisor and Operations Manager on how the new hire is doing and when they are ready for sign off on training items
• Maintaining the EI Handbook/Process Manual
• Take notes during the EI Program Meetings, sending notes to EI Service Coordinators, along with PowerPoint from meeting 
• Compiling updates for staff and sending out Trainer Reports, when needed
• Providing up-training to current staff, when appropriate, and with the support of Supervisors
• Running/helping with Class Room (group) Trainings
• Facilitating Lunch and Learns on various topics, when appropriate
• Schedule trainings and shadows for new hires, as needed
• Be available to staff for questions and technical support; be available in the office when management team is in leadership meetings and unavailable

Knowledge, Skills and Abilities

• Ability to effectively communicate both written and verbally

• Knowledge and understanding of supporting families in working with their children with delays and/or disabilities
• Ability to maintain strict confidentiality
• Ability to analyze information and use sound judgement when making recommendations or solving problems.
• Ability to effectively manage multiple priorities
• Basic skill in computer software programs
• Ability to function as a team-player
• Skill in mediation and conflict-management
• Knowledge of community resources
• Excellent facilitation skills
• Excellent interpersonal and problem-solving skills

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assesses client’s or family’s needs and functional eligibility for services.
• Actively communicate and facilitate transdisciplinary review of service plans with ID/D clients, caregivers, families, stakeholders, advocates and providers. 
• Works with clients, families and appropriate community agencies to coordinate and facilitate services for clients.
• Ability to meet/work with clients in a variety of settings.
• Participates in planning treatment programs and in dispositional and discharge plans.
• Maintains family/caregiver contact regarding client adjustments.
• Attends and testifies at court proceedings
• Attends staff, team and department meetings.
• Attends in-services, staffing and other meetings with supervisor’s approval. May be appointed to committees.
• Participates in agency and community planning and education.
• Develops and maintains client case records, plans and reports.
• Ability to drive personal or company vehicle
• Lift and/or carry 20 lbs.
• Sit, stand and walk for reasonable periods of time.
• Maintains prompt and regular attendance.
• Performs related work as assigned.                                                                      

Minimum Qualifications     

• Bachelor’s degree in Social Work or related field
• Knowledge of resources, policies, and history of EI systems at local, state and national levels
• Excellent verbal and written communication skills
• Excellent organizational skills and ability to multitask

Preferred Qualifications

• 2 years case management experience working with people with developmental disabilities and their families
• Ability to read, write and speak Spanish fluently.

Driving Requirements

• Valid driver’s license
• Proof of motor vehicle insurance
• Personal vehicle in good operating condition for use during work
• No major violations in the past three years.
• No more than two moving violations in the past three years
• Ability to meet and maintain agency driving requirements and operate agency vehicles

 Salary:  $52, 000-$54, 6600

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.