Clay Lacy Aviation has been providing private jet services around the globe since 1968. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team.  If you are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

Position Summary

The Director of Flight Support, Charter Services will lead a team that is responsible for aircraft owners’ relationship and communication, trip support coordination, and flight dispatch activities. The position will support charter sales teams and owners’ requests and serve as a contact between various departments. The position reports to the VP of Owner & Charter Services and VP of Operations in a matrix organizational chart.

The position is located in Southern California or can be remotely based. 

All applicants must submit to a pre-employment drug screen and background check.

Responsibilities

• Lead the Flight Support Specialists Team and support the Operations Control Center (OCC) Activities.
• Manage between three to six Flight Support personnel to reach their maximum potential
• Responsible for scheduling days off, vacations, and the holiday schedule of the Flight Support Team,
• Initial point of contact along with VP of Owner and Charter Services, for any on-call escalations.
• Train all staff on procedures, protocols, and systems.
• Coordinate aircraft schedules according to owner’s requirements, crew availability, mechanical requirements, weather, Customs request, and government regulation.
• Responsible for the preparation, coordination, and communication of all applicable flight logistics including such items as hotel reservation, ground transportation, catering, over-flight permits, runway analyses, trip itineraries, FBO and ramp reservations, and others.
• Assures that TSA and FAA Parts 91 and 135 regulations and requirements are met regarding the scheduling of trips. Ensure security checks and risk assessments are completed during the flight planning check.
• Serves as liaison between the customer and various departments and external groups, including flight operations, accounting, security, customs, and others. Prepares and maintains the information supporting this communication between entities.
• Resolves customer requests, questions, and concerns, which frequently require analysis of situations to determine the best use of resources.
• Review the operational status of the fleet and irregular operation (IROP) recovery as well as threat analysis.
• Supports team effort through courteous and professional interaction, excellent communication, and a genuine desire to service our clients.
• Promotes and maintains a positive image of Clay Lacy Aviation and adheres to the highest level of ethics whether you are communicating verbally, in writing, or in person. Sensitive to the aircraft owners’ needs by using varying degrees of discretion.
• Maintains a continuous follow-up on all trip details and arrangements (internal and external fleet trips). Maintains communications with the crew, aircraft owners, and passengers as necessary regarding the status of trip details and promotes customer surveys.
• Other duties and tasks as assigned.

Education

BS/BA in business management or the aviation industry or equivalent work experience.

Experience

8-15+ years of experience in Charter Department and/or Flight Dispatch Activities.

Experience with customer relationships and support is a plus.

Skills and Abilities

• Experience leading, coaching, and mentoring employees
• Experience with and proficiency in Talent Management and other HR functions
• Continually educated and knowledgeable of aviation operations and regulatory changes
• AOG handling experience.
• Promote effective communication up, across, and down.
• Teamwork and ability to lead and motivate a team in different locations.
• Strong ability to problem-solve using analytical and critical thinking skills.
• Exceptional interpersonal skills.
• Excellent verbal and written communication skills.
• Good knowledge about FAR Part 135 and FAR Part 91 Operations
• Committed to providing excellent customer service at all times.
• Proficiency in Microsoft Office applications.
• Intermediate level of computer literacy.

Benefits

Clay Lacy Aviation offers an excellent benefits package including medical, dental, vision, matching 401(K) and more to employees in full-time positions.

Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All applicants must submit to a pre-employment drug screen and background check.

About Clay Lacy Aviation

Founded in 1968 by legendary aviator and industry pioneer Clay Lacy. Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, maintenance, avionics, interiors, and FBO services. The company has aircraft operations and regional offices across the U.S., including full-service FBOs in Los Angeles and Orange County, and aircraft maintenance centers in Los Angeles, San Diego, and Oxford, Connecticut. With the most knowledgeable team in the industry, Clay Lacy delivers superior safety, service, and value to aircraft owners and jet travelers worldwide. Visit claylacy.com