OCC Maintenance Controller
Job Details
Experienced
KVNY - Van Nuys, CA
Full Time
2 Year Degree
Negligible
Installation - Maint - Repair
Position Summary

Two Weekend Shift Positions Available

  • Day Shift, 6:00 am to 5:00 pm, Friday through Monday, 4 days/10 hours 
  • Night Shift, 5:00 pm to 4:00 am, Friday through Monday, 4 days/10 hours 

 

Clay Lacy Aviation has been providing private jet services around the globe since 1968. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team. We are currently seeking a strong, highly experienced OCC Maintenance Controller for our Operations Control Center (OCC). If you meet the minimum requirements in this job description and are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

 

Position Summary

The OCC Maintenance Controller will be a shift position within the CLA Operations Control Center (OCC). This individual will take on a technical and coordination role in the oversight of aviation service interruption events. The OCC Maintenance Controller will be responsible for service restoration, following up, and remaining in contact with all involved parties until service completion.

 

All applicants must submit to a pre-employment drug screen and background check.

 

Responsibilities

  • Receives internal service interruption calls through the one-call number during their shift.
  • Acts quickly when investigating service interruptions, listening carefully to assess each issue for any need to escalate and/or accurately prioritize.
  • Work towards aircraft release and safe assessment
  • Utilizes the internal CRM system to document all service interruption calls from the time of phone call to trip completion, updating new information in the system at all times.
  • Identifies personnel from different departments to engage, suggesting solutions and courses of action.
  • Delegates appropriate tasks when needed, including vendors.
  • Informs all involved personnel with an issue summary upon service completion.
  • Properly turns over data and documentation to oncoming duty officers in rotation as needed.
  • Promotes a proactive and collaborative environment within the Operations Control Center.
  • Engage on CLA Emergency Response Program when needed.
  • Besides the core of the OCC activities, additional activities include Maintenance Research, Maintenance Budgeting Support, Conformity Activities, and Dispatch Reliability.
  • Additional multiple duties as required/assigned.
Qualifications

Education

Bachelor’s degree preferred. Corporate Jet/Business Aviation experience preferred.

 

Experience

Three years’ experience in a related position.

 

Skills and Abilities

  • Excellent communication and interpersonal skills.
  • CRM software knowledge preferred.
  • Knowledge of FAA regulations, aircraft, and charter operational experience and requirements.
  • Ability to perform a variety of communication tasks, including oral and written directions.
  • Plan and complete assigned duties on a tight schedule and pressure.
  • Ability to maintain patience under stress.
  • Able to work on night shift and weekend shift.

 

Benefits

Clay Lacy Aviation offers an excellent benefits package including medical, dental, vision, matching 401(K), and more to employees in full-time positions.

 

Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

 

All applicants must submit to a pre-employment drug screen and background check.

 

About Clay Lacy Aviation

Founded in 1968 by legendary aviator and industry pioneer Clay Lacy. Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, maintenance, avionics, interiors, and FBO services. The company has aircraft operations and regional offices across the U.S., including full-service FBOs in Los Angeles and Orange County, and aircraft maintenance centers in Los Angeles, San Diego, and Oxford, Connecticut. With the most knowledgeable team in the industry, Clay Lacy delivers superior safety, service, and value to aircraft owners and jet travelers worldwide. Visit claylacy.com

 

 

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