About the Role
Learn and deliver a verbal presentation of our products and brand to customers and prospective customers. Build professional relationships and ensure customer satisfaction with customers and dealers. Respond to sales inquiries and requests by phone, electronically and in-person. Recommend and educate customers on materials or design solutions for specific building needs or requirements. Work with architects, engineers, city officials, and customers to meet codes, design requirements, and budgets. Maintain a consistent phone time performance of 3+ hours daily. Monitor and perform quality checks on sales activity order, fabrication, and delivery process. Report sales, fabrication, and delivery activity to management. Research required information using available resources. Manage and resolve customer complaints. Create and maintain organized sales files according to company procedure. Follows and completes file checklist, obtaining customer signatures. Enter new customer information into system. Identify and escalate priority issues. Support customers and dealers through to project completion. Meets performance standards and goals set by manager on a daily, weekly, and monthly basis. Provide support to management when needed. Additional projects as assigned.
A family-owned American manufacturer in business over 40 years, Sunward Steel Buildings sells, engineers, and manufactures custom metal buildings, including barns, arenas, fitness facilities, agricultural buildings, shops, hangars, residential, mini- storage, manufacturing facilities, and much more! We deliver these buildings to every state in the U.S. as well as Canada. Sunward Steel exists to fulfill our customers’ dreams and goals. We are different from other steel building companies because we partner with our customers to provide a needs-based solution. At Sunward Steel we are building a growing, sustainable company.
About the Team
Sunward sales teams are fun, energetic, and passionate about what we do and how we can provide a great product to our customers. You’ll come to work ready for new challenges with exciting leads and new opportunities to take your career to the next level.